Mine did the same thing ... so i took it apart carfully and found that the battery conection had come off ... so i re attached it with some sauder(<--- sorry fer the spelling) and it worked fine after that
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Some models have reset switches some do not. Look on the back of your mp3 there should be a tiny hole there. That is the reset switch for most opal. Other way to reset is hold power button down for 15 seconds.
If you cant find it you will have to go to the RCA website and download the latest firmware.
I've never used the RCA EASYRIP to download my pics to the device. I simply put the pics in the Opal file and they show up in the device when I turn it on. It may or may not work for you, but that's how I do mine. Hopefully this helps. -ArtFreak
Reset first. If fails, Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.