I have bought one of these scanners, but despite several attempts to install it, my computer does not appear to recognise it?
I am running Windows XP and had hoped that once connected via the USB, it would be straightforward, but alas it is as if on every attempted install of Nikon Scan 4, the drivers don't exist?!
Any help would be appreciated.
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Make sure the scanner is installed.
Click Start - Control Panel - Scanners and Camera's
If your model scanner does not show up on the left should be a tab to install new hardware, do this and select install automatically when asked.
I hope this solves your problem
I have Acer Scan Prisa 640C Flatbed Scanner ,which is having parallel port. When I installed the driver ,start to scan ,the computer does not recognise the port ( Parallel Port ).
So please help to solve this problem step by step instruction.
My operating system is Windows XP Professional.
Computer is Intel P 4 --3000
Hdd 80 GB
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.
This appears to be a software or communication between scanner and computer.
go for the usual re-installation of the software program being used, i.e paperport or similar.
try removing and reinstalling the scanner itself.
unplug the unit for between 30-60 minutes, to eliminate power pack overheating issues.
unplug the comms cable ( USB or other ) and re-connect.
Mike @ Compurepair.
If the Scanner was plugged into the computer before the software was installed, the computer does not know what to make of the unknown device, (which it cannot identify).
This is why it is recommended that the software is installed before connecting a camera scanner or printer.
If you check in "Device manager" you may find unknown devices listed under "Other devices" if you remove these and then disconect and reconnect your scanner, it should then detect the scanner correctly.