Question about Sony Handycam DCR-HC42 Mini DV Digital Camcorder

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DCR HC-42 LCD screen problem

Till yesterday LCD screen of Sony DCR-HC42 was working fine. But suddenly today LCD screen is not showing anything while I want to shoot anything. Please help me.

Posted by padmaja on

  • 18 more comments 
  • Vipin Jos Nov 06, 2007

    i am also having the same problem...went to the SONY service centre and they said they have not received any informatoin from regarding this complaint..service people checked the cam and found the problem with the cable connecting to the lcd panel breaked. Service charge + cable replacement charge + tax = 1915 INR...we can say nothing just to pay the same and take the cam back after one week as they are have ign holidays now!!!!!!!!!!!!!!!

  • Roshman Dec 27, 2007

    My HC42 has just gone on the blink - the View finder is fine and so is the touch screen.. As i suspected the flex cable must have broken partly to check if a replacement part is available independent of the service centers..

  • ghosthack Feb 19, 2008

    Hey, I bought my camera a little less than 2 years ago, and used it for a couple family occassions. Just yesterday i tried using it and the screen wouldnt come on. The touch screen is responsive, but only presses one corner of the menu. The small eye viewfinder is still working, but the lcd screen isnt.

    I think its messed up how sony makes these products to last a couple years, and then doesnt have the means of service available where they sell their products, and charge more than half the price of the camera just to fix what should have been working in the first place.

  • Anonymous Feb 27, 2008

    Have exactly the same problem and there are many threads on this website alone describing this problem. Emailed Sony (UK) yesterday and included link to this site. Clearly a manufactoring problem here so hopeful that they will fix. Urge others to do the same. You can contact Sony directly. Will post their reply when I get one.

  • ksurf Mar 08, 2008

    Seems like I'm not the only one with LCD problems. LCD would work partially open and blank when fully open, but now its completely dead. I can still use the camera to record, but I have to use the remote to go foward/reverse on the tape. Camcorder lasted about 2 1/2 years. I sure thought Sony was a better product. I will try my luck and contact the service center.

  • AHSAN ALI Apr 13, 2008

    I have sony DCR-hc21e DV camera and my circuit ribbon is also broken that connect lcd to camera, secondly while opening i have broke the plastic inside which suppose to press a small button inside i dont know what was it for...

    well i wanna ask that how could i find the correct part number of my camera's model's circuit ribbon

    sorry for bad english

  • mars1234 Apr 28, 2008


    I have the same problem with LCD screen: screen is black but touch screen option is still working. My camera was bought in August 2005.

    Best regards from Finland, Marko

  • davis123 May 02, 2008

    Same thing here. Had less then 2 years and the display quit.

  • bhijjas Jul 12, 2008

    I have a Sony DCR HC40E, bought in Malaysia possibly four years ago. Has worked well until now -- a previous LCD problem mysteriously fixed itself. I use it regularly. From three days ago, the LCD went red, and now at certain angles does not work at all. I suppose I will send it in for repair, although the warranty is long over. Seems strange that we have all had the same problem almost at the same time...

  • MePlusMe Jul 17, 2008

    The exact same thing happened to me two days ago. I was shooting a movie, moved to another location, and then suddenly there was nothing on the LCD. I can watch through the viewfinder, and I can still click the buttons on the touchscreen, but it's really annoying. I tried recharging it, a different battery, turning the screen, cleaning tape, but nothing. I'm going to a Sony Repair Center today. This sucks.

  • IMHI Aug 03, 2008

    I and My father-in-law both have the same camera dcr-hc42. I have absolutely no screen and he can use his if he only opens his half way. Does anybody know if there is a recall for this issue? I have not taken many steps other than surfing the net to find an answer but to no avail. I hope enough people have this problem that we might get them to compensate us for this

  • voramd Sep 11, 2008

    This past weekend my Sony DCR HC42 lcd screen went black. It still retained its touch sensitivity. I called Sony and told them about the scores of other people out there with identical problem and they stated that Sony does not have this information. Sony denies that this is a widespread issue. Maybe everyone like me should synchronize our phone calls to Sony customer support and open their eyes to how prevalent the lcd problem is. Maybe then they will announce a recall and fix the flex cable which seems to be the culprit.

  • smashdoctor Sep 26, 2008

    On Sept 14,2008 i remember the last time using my handycam...On the next day when i tried to turn it on....the LCD went black with the touch functions intact....the view finder is working although..

    the cam asks to reinsert the cassette, to reinsert the power source, some error messages like C:31:32, C:32:23 appear....

    It's frustrating....The LCD is still BLACK n BLANK!!!

    Can somebody help me...can i troubleshoot at home...

    My email: [email protected]

  • ymb247 Oct 03, 2008

    The same thing happen to me. Today after shoot something with my daughter, I put the Handycam into a bag. Laterly, when I got it out and try to shoot something else, the screen kept to be black. I tried to fix it with get the battery off for several minute and put on again, it not work. I also tried the reset, nothing happened.

  • sumesh_bala Oct 09, 2008

    No picutres or image when the LCD panel is opened.

  • Anonymous Dec 21, 2008

    my lcd suddenly stopped working.

    i cannot read any tape anymore.
    if i let the lcd closed, and look through the hole, it says "reinsert the cassette" even though the tape is there.

  • guffyboy Jan 06, 2009

    Like everyone else I have recently suffered the same fate that the LCD screen has gone black but the touch screen still works. I have had heated discussions with various Sony Call Centre staff and Management and basically been told to go forth and multiply. The thing I find most frustrating is that Sony mentioned to me that they have received no other complaints regarding this matter and don't recognise it as a problem. This is very clearly not the case bearing in mind the number of people listed here who have the same fault.

    Is there anyone out there who would like to carry out the repair for me at a decent rate. The reason being that I have fingers like sausages and certainly wouldn't be capable of carrying out this intricate repair??

    If so please email me at [email protected]

  • priderock Jan 13, 2009

    I got exact same issue with my DCR-HC42. Like all other experiences , this LCD stopped working all of a sudden. I am going to call SONY , but going by the experience of others , looks like it is not going to help much. I will however give it a try. I am going to add this issue to a lot of message boards if sony does not help.

    If they don't fix it free of cost, this probably my last Sony camcorder and probably last any Sony. I bought 5 camcorders in last 8 years.

  • achisig Mar 13, 2009

    The LCD went black for Sony DCR-HC42E suddenly. I have already repaired it once 8 months back from Sony costing hefty. Again it gone? Please help.

  • Anonymous Apr 30, 2009

    The LCD panel on my DCR-HC42 went black. I've had it about 2 years and it worked fine until now. The LCD panel is still touch sensitive but you can't see anything on the panel. It is interesting that so many have had this same problem. Using the eyepiece for recording isn't bad but how to use the menu and change settings??? UGH! Sounds like the repair is very expensive. I would have expected something better from Sony!



8 Answers

Tom Bullen

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I have opened my camera and found that the flexible circuit/ribbon cable that connects the LCD to the inside of the camera is broken. This is due to poor design, in which the flexible circuit cannot withstand the constant movement of the LCD.
I have managed to buy a new cable from a Sony repair dealer, and will attempt to fit it later on this week.

The part number for the new flexible cable is:
Ref no. 171

if you are interested in how I get on with it, you can mail me at [email protected]
I won't bother trying to complain to Sony directly, because it is quite apparent that they really couldn't give a toss.

Posted on Mar 11, 2008



Adrian Paun

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You can buy the flex cable from ebay or from here: html X_CABLE.
and find a handy friend to help replace that part. You can use also "airshod" instructions posted UP on this forum

Posted on Feb 28, 2010



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Two cautionary notes re Airshod's solution:

1. I tried his solution and succeeded in fixing my camera's screen. (Thanks man!) However, be aware that while his notes start off very comprehensive, at a critical final stage they suddenly get far less illuminating. They have about three dense paragraphs of ambiguous instructions without pictures, and that skip over a crucial step (the need to open up the LCD screen).

2. Nevertheless, after much trial and error, I got that part fixed. However, I then managed to break another part of the camera putting it back together again. Specifically, the little hinge-arm on the main circuit board that flips up and down to hold one of the flexicables snapped off and in half. So now I have a camera that has a working LCD screen, but it can't recharge its battery or transfer data to the computer. (If anyone knows how to replace that arm, please let me know!) So be VERY CAREFUL at that stage.

Posted on Sep 25, 2008


My HC42 camcorder recently developed this blank lcd display problem. I searched the web and found Airshods solution. I contacted him for further details and have subsequently been able to repair my camcorder. It's a time consuming and fiddly process but well worth the effort. The FP-185 cost £20. Many thanks to Airshod.

Posted on Aug 08, 2008


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Hi There!

Like most of you i have also had problems with my LCD, it just stopped working. I have just sent Sony a Email about it, but like some of you mentioned they don't do anything about i have probably waisted my time too. So, let all report it to the BBC watchdog, them they may do something about it.
Which us all good luck.
Mrs M S

Posted on Mar 12, 2008


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Sony UK have come back denying that there is an inherent problem with this camera (depsite me providing links to the threads on this site). Only solution provided is for me to pay for repairs at their service centre (at a cost of £175). Have challenged without luck. Urge people to make Sony aware if you have this probelm (if you want I can send on the email chains I sent for you to forward on to them as evidence that someone has encountered - my email address is [email protected])

Posted on Mar 07, 2008


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The electronic strap of the camera which connects the main camera with the LCD screen might have been damaged. This gets damaged with usage. get it changed at the service centre

Posted on Feb 24, 2008


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After a few hours looking around I managed to source the part from - the phone number is best as I couldn't find the part-number on-line - 0870 2406354

Good luck!

Posted on Oct 30, 2008

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Just look for the post by 'airshod'. He has even put up a couple of links to pdf files with photos of the whole procedure. I used them and got mine fixed. Exactly the same problem as yours.
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