My Jukebox appears to have crashed. It is in Rescue Mode. I have rebooted. I have tried to down load firm wire. When I reboot it, it goes back to rescue mode. When I try to redownload the Firmwire, it says "Harddisc Problem". What do I do. I don't want to lose all of my music.
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Re: Dell Digital Jukebox
The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ.
Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.
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Try going to safe mode. Restart your computer and press F8. Use the arrow keys to highlight safe mode. If you can get inside of safe mode, then do a system restore to restore your computer back to a known good date.
Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising?
The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low.
unfortunately however the HDD on these players is a bit vulnerable to rough treatment.
When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help.
Are you using the latest firmware from Dell or are you using a cd that came with the player?
Is your player still under warranty or do you want to try and open it up and have a check yourself.
Let me know more info and what you wish to try :)
Download The following iso listed
below. It is the latest version of the Kaspersky rescue disk. You need
to burn it to a CD with a program like Imgburn (Which is also FREE like
the iso file). Then you need to boot from the CD and run the scanner.
It should fix you right up.
Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved.