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It is usually due to a lid spring problem or the solenoid operating the lid is faulty. In any case you need to replace the whole dispenser assembly. It looks like this (item K001) in this assembly chart.
To save hassles it might be worth switching to the dishwasher tablets instead of the powder. You simply drop the tablet in cutlery basket. A good brand like Finish should do you wonders. Might seem a bit expensive per wash but you extend the life of the dishwasher due to its cleaning efficiency.
If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.
clean the dispensor assy around the spring door hinge witha vinegar water solution . liquid detergent has a tendency to not fully break if your water is not hot enough, causes doors to stick, reccomend running hot water before starting d/w, and using a quailty powder( not tabs) detergent
Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.
Before taking anything to bits, check you aren't just loading the machine in such a way that something (for us, it's usually a frying pan) is stopping the soap dispenser from springing open all the way.