Sometimes you can unplug the printer for approximately 20 to 30 minutes to allow the memory to clear and everything should go back to normal. If not try the next steps I have given you.
Error 57 is a main motor error. Remove the toner cartridge and see if the error goes away. If not then remove the fuser in the back with the power off. Lower back cover and remove two screws and slide out carefully. Turn the gear on the fuser to see if the rollers turn. If it is binded then the fuser is the issue and needs to be replaced. Check the gears on the right side to make sure nothing has fallen in and stops them from turning. If all ok, then the main motor needs to be replaced.
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First let me state that the network cards on these printers are notoriously bad and fail very often. Before attempting any settings, use the arrow keys to bring up the information menu and then printer a configuration. If you have a network cable plugged in then the configuraiton page will print both the basic pirnter configuration page and the Jet Direct status pages which will show the currently set network information. If only one page pirnts then the card is not working, if three pages print the card is working and you will be able to follow the instructions below.
Press the menu button and then use the up and down arrow buttons until "configure device" is shown and press the checkmark. Use the up and down arrows until display reads "EIO" jet direct menu then follow these menu options
Arrow down until display reads TCPip press check.
Arrow down until it reads enable, press checkmark and change option to yes, press checkmark.
Next arrow down to config method press check and then choose DHCP or manual and press check. If you have a router it will automatically assgin an address to your printer when you set it for DHCP, if not, you will need to select manual and then manually input IP address, subnet and gateway.
Once you select manual you will have the option to input the IP address, subnet and gateway using the arrow keys and the checkmark.
Plug the printer to a DHCP capable LAN. Give it a moment to connect. While the printer is on, hold down both, the feed and X buttons on top of the printer. It will print out a configuration page with the DHCP address. Type that address in a web browser. Click the network tab. Select manual address; then type the address you want. Then click save. DONE
Resetting or reinitializing the network card's NVRAM will clear all TCP/IP configuration information. To have a record of this information, it is recommended that you print a network settings page prior to performing the reset procedure. Press to print both printer and network settings pages.
Turn the printer off.
Press the left front cover release button and pull the front door down.
Press and hold while powering the printer On.
Release when the LED is illuminated. NOTE: Be patient as the LEDs will light up in multiple patterns before finally stopping at
Close the front cover. NOTE: Observe that the , , and LEDs will be illuminated at the same time. This is known as the Home position. OPTION: Have the customer hold down to print a "Printer Diagnostics" menu page.
Slowly press the button until the , , and LEDs are illuminated. NOTE: Normally, this will require you to press the button 11 to 13 times, depending on the options and features installed.
Press and hold until all LEDs flash or strobe from left to right, then release the button. Wait until this process stops with a pattern of three LEDs that should resemble the Step 6 pattern.
Press and hold until the light pattern returns to the pattern of four LEDs in Step 5 or theHome position.
Turn the printer Off.
Turn the printer On. NOTE: If on a DHCP network, wait 30 seconds to see if the DHCP server/router sends out an IP address to the device. A settings page will automatically print if this is successful. A longer wait may be required on other networks.
Press to print the settings pages and observe that all the TCP/IP settings have been reset.
Reconfigure the device using DHCP, Auto IP (zero configuration) or the IP Setup Utility.
Go here for the manual cause it's a bit hard to walkthrough. When the printer is on and ready, you want to click the menu button and scroll though to the configuration menu -> i/o menu. You can print a configuration age to see what the current address of the jetdirect card is. If you're comfortable with command line, you cna use telnet to connect to the jetdirect card and configure it that way.
I had fits getting it setup myself for wireless. Despite any efforts to use the wired connection to change the wireless settings, I just couldn't get it to work. I ended up printing the configuration page to learn the expected SSID and then changing the SSID on my wireless router to match the SSID the printer was polling for. At that point it acquired a wireless address properly. Because I was several hours into making it work, I never tried changing anything else after I got it working.
It has been a few months, so you probably have resolved this -- but just in case someone else is looking to find out the IP address on the internal print server of an HP Laserjet 4000n printer so they can set it up on their network, here are the steps to find the IP address on the HP JetDirect internal print server:
1. Have the Ethernet cable plugged in to the router and the JetDirect 600n card and power it on.
2. Make sure display screen on printer says "Ready".
3. Press the Menu button on the printer until you see Information Menu.
4, Press the Item button on the right (+) side until you see Print Configuration page.
5. Press the Select button and a configuration page should print.
One page is the printer's configuration and the other page is the print server configuration page. If you have a good JetDirect card, and good connection to your router, the IP address of the printer, plus its subnet mask and default gateway should be shown on the EIO configuration page.
If the printer has been manually set with a static IP address, subnet mask and default gateway that will not work on your network, you will see the settings will indicate "Configured by" User Specified.
To clear those settings and allow DHCP setting, perform a cold reset on the JetDirect card, by powering off the printer, holding down the green "Go" button and powering it back on until you see "COLD RESET," let go of the green Go button, wait a couple of minutes, then run another configuration page to see the freshly assigned DHCP address of the print server.
I had the same problem, after removing the DHCP settings, maybe for an error during the configuration the printer didn't assume the new IP address and it resulted 0.0.0.0 from the configuration page.
No way to connect to the printer until I did a network card reset following this procedure:
7. Network Card Reset:
a. Turn the printer off.
b. Open the front cover.
c. Hold down the Continue and the Cancel button while powering the printer on.
d. Release the buttons when the Error light (bottom light) stays on solid.
e. Close the front cover and the printer should return to a READY state.
f. Press and release the continue button to print a network settings page.
g. On the page that prints verify the following:
Status = Not Connected
Active = Yes
DHCP,BOOTP,RARP Enabled = Yes, Yes, Yes
Address Source = Manual
Address = 0.0.0.0
The printer took a new IP address from the DHCP server.
Since my goal was to set a fixed IP address, I entered the printer configuration through Internet explorer, typing the newly assumed IP address and going to TCP/IP settings where I removed The 'Auto DHCP' and I set the IP address I wanted.