Is that extension in a hunt group (rings wit other phones)? It might have a general message in another box, causing that phones message waiting lite to illuminate.
Go into Manager and in the USERS tab, select that phones user. Look in the SOURCE NUMBER section. Is the re an entry of "Hxxx" or H1234"? either with H and a name or number of the hunt group. If so remove the entry and save the programming.
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