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You said it is not used often. If there has been a paper jam and you removed the jammed paper sometimes it helps to unplug the device to clear the error conditions. Another possible problem is a tiny peace of debris still inside the machine blocking a switch or other sensor. If there has never been a jam it still could have some bit of foreign material down in the machine. These are the most likely causes
I have a problem with the fax machine in question is panasonic kx ft77 . When receiving a fax error expel warm up and stop receiving the document. Or does anyone know what the problem is and how to fix it ? Thanks in advance
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
You should be able to open the machine up easily and see the jam. It is a very small unit and no plece for the paper to hide. Does the unit use a film ribbon to print from. If so, remove the ribbon to see the jam.