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Question about HP Photosmart 3310 Printer

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Paper in 3310 HP

My HP 3310 printer needs adjustment, as it does not pick up the papers from the tray. You can hear the wheels trying to push a paper through, but they just run on top of the paper. If i place a bundle of papers in the tray, then it pushes a lot of papers through, instead of a single paper. Thank you....

Posted by tama1962 on

  • tama1962 Aug 31, 2007

    You were right there was a small paper jammed in the roller, but the printer still has problems, as it still does not pick up the papers to be printed..The wheels spin on top of the paper and does not not push the paper along to be printed.

  • Anonymous Mar 27, 2014

    When I place card stock or photo paper in the tray it won't load it, just says load paper, I can hear it trying



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I have had exactly the same problem. Lost heaps of paper and very frustrated.

Last resort solution. Thought that the rollers that pick up paper have become smooth and not gripping paper. So waited until fault occured again (2 Pages later) did not press the ok button when asked to reload paper, and removed the back panel. Using a small artists brush dipped in metholated spirit I brushed the paper feed rollers that come in contact with the paper (not the rear visible rollers). Press the OK button and the paper feed rollers will rotate and try to pick up paper (two times) then will stop and ask for you to load paper and press OK again. Continue to press the OK button when asked, making the printer rotate the rollers while the brush is in contact with them until they have been thouroughly cleaned with the metholated spirit. I also slipper a sheet of 120 grit sandpaper dampened with metholated spirit under the rollers from the back and forced the printer to feed paper by pressing the OK button. Hold the sandpaper firm so that the rollers rotate on the sandpaper. This roughs up the roller surface.

Paper feed problem seem to be fixed.


Hope this works for you.





Posted on Oct 14, 2007


Geraldine Watts

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You have a possible paper jam or foreign matter in your roller area or feeder area, get a torch and thoroughly check inside unit, near carriages, roller and paper feeder.

Posted on Aug 17, 2007

  • Geraldine Watts Aug 31, 2007

    Check if the rollers and connections have not been distorted or pushed out of allignment by the jam. Trying to print with a jam can often cause roller issues even when the jam is removed as in your case. Sometimes you will look inside unit and see the roller is not even. After checking all this if you find a problem, try and fix the roller with gently pressure to click it back in allignment. Print again. If no luck, i would try resetting the printer by turning it off, unplugging all cables. Replug, turn on and try again. Post back if no good.



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