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Question about Epson Stylus Pro 4000-PS InkJet Printer

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Epson 4000 i have an epson that sat for a long period and had clogged everything. I have forced a lot of water and windex through the tubes and print head. I actually took the print head out and with a syringe pushed windex out each color until the holes for that color were spraying fine mist. when i put it back together i get a "Service Required 10004" Can anyone help me take the next step to get this printer running?

Posted by carvel on


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The error relates to a carriage movement error detected by the printer. This means the printer has detected too much power is required ti move the print head. Reason : All these Service Requests (Service Requests 00010004 , 00010005, 00010006, 00010007, 0001000A, 0001000F, 0001001D) are related to a Carriage movement error that is not automatically due to a Hardware fault. The reasons can be : - The carriage is lock not completely released. - The carriage lock has been partially pushed in after a paper jam or maintenance (for example). Reminder : The carriage lock must be released after unpacking the printer (see setup instructions) as follow : Points to check : In case such an error appears: - Power off the printer. - Ensure the Carriage lock is released (pulled to the left side) - Pushing down the cutter blade, slide the carriage to the left ? At the same time, please check if there is any foreign materials / dust / paper jam in the carriage path. If so, remove them. - Also, make sure that the carriage encoder (T-Fence) isn?t dirty and is correctly set and centered. Let me know how you get on with this info.

Posted on Aug 17, 2007

  • Anonymous Apr 19, 2012

    i have checked the carriage lock,clean the carriage encoder but still got the error massage service req 10004.why is that ?



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There are no signs of error but the paper comes out blank

Hi Zanda
if you haven't used your printer for that long, your printhead is more than likely dried up and clogged. Try running the "Head cleaning" utility 2-3 then print a "Nozzle check" (find both of these functions on "Maintenance" page under "Printer properties".
If the nozzle check shows any print, you're on the right track. Run few more head cleans or try printing several pages (with LOT of colour) on high (best photo) quality. Combination of printing & nozzle checks works best. Be prepared to waste lot of ink doing this!

If you get no print at all, it's probably time to get a new printer. There are other things you can try eg. buy set of cleaning cartridges, try to clean the printhead by placing some folded tissue soaked with Windex under the printhead or forcing some Windex through the printhead pickup (using a syringe & rubber tubing fitted over the pickup needle - where the cartridge usually sits) etc.

Another way yet is to remove the printhead from printer and soak it in cleaning solution (if if you're handy and prepared to pull your printer apart).

good luck!



Maintenance request error code 4000 for Epson stylist pro 4900

MAINTENANCE REQ - 4000 - It detects twice in a row that all the nozzles are clogging.
Check the video to know how to clean the nozzle to get ride of error 4000

How to clear nozzle clog on your Epson wide format printer from PRO...

Blocked ink on epsom px710w Cleaned head several times to no effect Changed cartridges One colour only not working Bob. Dennis

Cleaning clogs
  1. How to tell what the heck is the Nozzle test really showing you
  2. How to tell the difference between a air pocket and a true clog
You see if you get a lot of random skips when doing a nozzle test you more that likely do not have a true clog you really have a few air bubbles in the print heads. Just doing clean cycle after clean cycle is not the best way to purge out the bubbles. you are far better off just letting the printer sit overnight or printing random test and a few pages of color blocks.

2000p_nozzle.gif 2000P nozzle patternAlso if you still get random skips then it is time to reseat the cartridge all you do is lift the blue cartridge locks and push then down. This will burp out those air pockets that have been known to lock up a print head.. In the worst case you can remove the cartridge and knock it on the table top yes ink will spill out but this is what you want to spilling out of those feed holes. Now once you do this the ink counter or ink low lights will not work so you have to keep a close eye on the printer when you see the ink stop flowing stop the printer!!! These print heads do not like to be run dry!! Now if you always have the same nozzle that skips then you may have a real clog. The Windex trick really does blow out just about the worst clogs. And Windex is cheap and it will not hurt you or your printer.

The cleaning pads are those foam pads located under the print heads when they are in the parked position (power off) The pads are colored with guess what ....the ink you are using!!! The are about 1/2 x 1 inch and they are under the carriage or print heads when they are parked! But please be careful. As I have posted before, do not contact those cleaning pads; they are spring mounted and they can be knocked out of position very easy! Once you have knocked them out of position it is time to send in your printer to Epson!

After trying cleaning cycles, you can try my trick of carefully dripping only 5 or so drops of Windex (from a new bottle) on the cleaning pads. Just drop about 5 to 6 drops of Windex [A better solution is a mix of distilled water, household non-sudsy ammonia, and cheap vodka. An ounce or so of the vodka and ammonia to a liter of water (It doesn't seem too critical)] on the pads (unscrew the sprayer and drip the windex out of the feed-tube) and then make sure you turn off the printer this forces the pads up to the print heads and the Windex will do it's thing very quickly! About 1 hour works most of the time - overnight on the clogs from hell.

You can also drop windex on the ink inlets in the carriage, but try the pad trick first. After you tried the pads trick 2 times: You can drop Windex directly on the spikes in the bottom of the carriage. These will be seen when you take out the cartridge. You must remove the cartridges to see the spikes. Here is what you do:

  1. Make sure that you turn off the printer before you drip on the spikes!
  2. do not drop more than 7 drops from a clean eye dropper!
  3. Wait at least 10 minutes and drop 5 more drops on the spike, You also should put 2 drops on the other "good ink feed spikes" to prevent them from drying out (it happened to me!)
After this, install the cartridge making sure that when you install the cartridge the ink out light goes out!

You may have to run up to 2 to 4 clean cycles, this is normal in your situation Just make sure that you do not exit the clean menu and continue doing cleaning and nozzle checks

You must stay in the utility menu for the printer to use increased suction, you must also run a nozzle check between cleaning cycles, or the printer won't actually clean its self, just spin the roller. Each time you repeat a cleaning cycle without exiting the menu, the printer will use increased suction (contrary to popular belief, the print heads aren't actually spraying ink out during the cleaning cycle, rather ink is being sucked through the heads by a pump).

3000_nozzle.gif 3000 nozzle patternThis works very well and should be tried before you go trying windex! This not only will clean the heads but this will align the heads, it is a procedure I use for both cleaning & head alignment. Compare the test prints as you go to see if you are making any progress. Follow these closely:
  1. while the printer is on hold down the button with the ink drop icons on it for 5 seconds. This will do a clean cycle by the printer. Do this a couple times.
  2. Now shut off the printer and while holding down the paper advance button, turn on the printer (don't release the paper advance for at least 5 seconds) this will print a nozzle check pattern.
If you have a clog or head out of line, repeat the first procedure AT LEAST 3-4 times. Then repeat the second. If the heads are REALLY BAD you may have to keep going, as long as you can see that the heads are being moved or the test pattern changes with these cycles.

I have an Epson Workforce 600 printer that won't print black ink. I have replace all the cartriges with new and still no black ink. I've done nozzle clean several times. Only a very faint line on test...

You may have to clean your HEADS. I found this on the Web. Hopefully this will help. Pls rate me.
Good Luck

Found this on the Web:

Epson Stylus Head Cleaning Solution Plus
Re: Epson printer problem

You will want to press the button that you use to change the ink cartridge (the 3rd button). Once the carriage is in the "cartridge change position" you can unplug the printer. Then you are ready to flush out the heads. Click here for cleaning instructions

The instructions are fairly easy to follow. If you need the head cleaning solution click here .

Repairs: All Epson Stylus printers (except for the C64-C86, CX4600-CX6400 series) which don't print, or print choppy in black or color. For the other printers, as well as Canon BJCs, use the other repair kit.


  • This is the same chemical used by Epson in their service department
  • Easy to use, no disassembly required
  • Gently dissolves even the most stubborn clogs and restores output to dried out print nozzles and clogged printheads
  • In our testing on an Epson 600 that sat unused for several months, it 100% restored a head that had no output, with one application (Individual results may vary)
Note: This is not alcohol or Windex; it is an ink-specific solvent that has proven to be safe and effective for use on Epson printheads. Do not use alcohol or Windex, they will very likely ruin your printer.

Kit Includes:

  • 1 oz bottle Epson Stylus Head Cleaning Solution (enough to fix several printers)
  • 1 syringe applicator for dispensing solution
  • Simple directions for use
Price: $9.99 order form on link below

Epson 4000 manual head cleaning

Epson Stylus Pro 4000
Hey I have had my printer for 6 years and have had the same problem. I had to manually clean it and It saved me a chunck of change. I mixed equal amounts of amonia, acohol and windex in a bottle then I set my printer on replacing the blades. Once it was positioned I turned it off and removed the plastice cover over the ink tubes. With gloves I unscrewed each color from the top. The ink will run back into the tanks but dont worry. be careful not to loose the small rubber seals inside these tubes.Place a paper towel folded under the ink heads where the paper is printed on. I had a small insulin syringer that I put fluid in and I gently pushed fluid into each ink hole. I did this several times before I got the inks to flow onto the towel and I let it sit for 20 minutes or so. I then screwed all the tubes back on each color. I removed the paper towel , restarted my printer and ran a full power cleaning. Dont be concerned like I was about the ink wasted because remember your inks flowed back into the tanks when the suction was broken. You must do the power cleaning to force the air out of the chambers and you waste very little. My printer runs like a champ the first print was awesome. It takes about 45 minutes so be patient and careful.
Here is what you will need:

Paper Towels sm phillip screwdrive
Rubber Gloves small syringe
Solution /acohol-amonia-windex
A lot of Patience

I have an Epson 4000 which has a clogged nozzle

I have an Epson 4000 which I started using new in Sept 2004 and my magenta is clogged too. I've gone through 2 maintenance tanks trying to clear it, (and LOTS of ink), but the magenta is still blocked. I even tried this: trick but it didn't seem to work. I hope you have better luck.

Epson r220 printhead cleaning

Helps to turn the printer off when not in use as the heat tends to dry out the ink. Sometimes the heads just quit and have to be replaced. If you are sure it's just blocked remove it and flush with soft water, then buy some windex window cleaner, make a solution of 100 mls cleaner 200 mls soft water and soak overnight , flush with soft water and shake dry, hope it works.

Clogged Epson Stylus Photo 2200

Well you certainly covered all troubleshooting that needs to be done and if head cleaning can´t do it -> you got to open it or have it serviced.
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