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I've been searching with Google por replacement parts for Bravetti and there's no reference apart of people looking for parts from other links.. They doesn't seem to have any website, so I believe "Bravetti" is just a product name and manufacturer is not disclosed, because they doesn't look really interested to provide service. Check your device if you can find any referene about real manufacturer. If you remember the shop where you got it and you have access to them, ask them for information
Exterior Dial Raises & Lowers Basket while sealed lid is closed. 30 minute safety timer shuts off power and sounds alarm. Try plugging unit in and raise with exterior dial. I saw this item on ebay with instructions how to open and close check it out