Kitchenaid KSRS25 Ice dispenser blades get stuck

Is it clogged or frozen over, and is the motor running?

sounds like ice tray over filling

If the ice door is open that will need to be repaired first before solving the ice melting and stopping the ice auger from moving. What may be happing is the ice door stuck open causing warm moist air from outside the refrigerator to be drawn in covering everything with frost and possibly locking down auger and causing the refrigerator to run continuous. What is the model number found around the fresh food section? Thanks Sea Breeze

The auger arm in the back of the freezer should be rotating to test this hold the door switch in and push the dispise button down. If it does not even try it could be the control switch on the door. the auger motor is a 120v motor and relatively strong. You can test to see if you can manually turn the arm it should trurn stiffly. Its alsoi a chance you don't have the been in place correctly.

We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze

The auger motor and coupling in the rear may be frozen and won't turn.
Remove the ice bin.
Place a screwdriver or similar device in the forks of the auger and twist counterclockwise till it moves. The replace the ice bin and try again.
It will be difficult to move.
If that does not work. Turn off the fridge and use a hair dryer to hrat the auger gear and motor till it frees up.

It isn't supposed to free wheel and the only solution that I know of is tumbler replacement. I have the same issue and am currently hunting replacement parts.

I would contact Hotpoint direct for this one. It sounds like a design fault to me.

What I think may be going on is that the cubes are melting too much, then refreezing lower down.

Set your freezer to -18, and the fridge to +2 and see if that changes things any.

Check seals in that area. Where is the moisture coming from to generate the frosting? - Is the location high in humidity?

Have same or similar problem. MY problem turns out to be that the Auger turns fine, but there is a little metal blade that attaches to the end of the auger and transfers the spin action into this auger "hopper" (for lack of a better term) which actually accepts the ice that has been moved from the back of the ice bucket by the metal auger and then dispenses the ice into the hopper which falls into the glass. the issue is one of crappy design. It turns out that this little blade has a rectangular opening in the middle that the rectangular end of the auger fits into. If this rectangle opening gets stripped (as mine has done, and ALL are likely to do) then the auger spins, the ice is moved forward but none are picked up by the hopper, and none (or very few) fall into the glass.
Everyone should check to see if this is the case. If so you may need to order a new blade, or a new auger, or a new refrigerator.

Good Luck!

Scorpio, remove the ice bin itself, dump the ice and see if you can move the bin auger by hand by turning the actuator in the rear. If the bin is ok, with the door open and the door switch held in see if the auger motor is turning when pressing the ice lever. If it's not turning the next logical step is to see whether the auger motor is getting voltage when calling for ice. Make sure the door switch is closed. The part number for the auger motor on the posted model is wr60x0202. Hope this gets you going..Catriver.