Hi, I just purchased a used msd 2354 and the ice maker works fine making and dropping ice however the door dispenser for water and ice are not responding. There is no clicking or any noise coming from the unit. I cleaned the ice bucket and made sure there was nothing blocking ice. there is no water or ice dispensing. thanks in advance
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Is the display flashing when you try and use it or can you hear the dispenser door opening and closing rapidly (clicking or clapping sound)? These are prone to the board going bad and losing the dispenser. Is the "ice" light lit on the dispenser? The touch pad could be bad too. Do you hear the auger motor turning the ice when you press the dispenser? or just the "shhhhhhh" of the water coming out?
If there is ice in the bucket then that is not the problem. Dump it and listen if you hear new ice drop to verify.
There is no such part called an "ice element". Ice maker-yes.. Heating element-yes.. Ice dispenser-yes
First the arm has to be in the down position. It sounds like you said theres water in the ice maker. If thats the case then it should have frozed. The ice cannot drop unless the ice maker heater comes on. Then the ice maker scoops the ice and drops into the resoviour thingy. If you have ice in the ice maker tray but no ice in the bucket then the ice maker is defective.
one possible solution is that the ice maker water valve has failed (solenoid). I would try switching the wires on the water valves and see if water goes into the ice maker when you push the water dispenser button, if it does the valve is ok. If you go this far go ahead and fill the ice maker with water ( about half to two thirds full) switch wiring back as first found and see if maker will freeze and dump ice, if it does ok, if not the problem is probably in the ice maker.