Hi,
Our canon fax machine won't print anything out because it says wrong size paper, i have tried legal and letter and nothing is happening.
any suggestions?
thank you,
Mary Therese
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Did you trying hitting an Ok button, green button, etc to confirm legal size paper, maybe it wants you to confirm paper size. Also legal is 8.5x14, did you select legal or enter the size as a custom page?
You have sent a fax? Or you have received a fax. If you have sent it, it's gone and can't be printed. If you have received it, then you obviously have to put legal paper in the tray, and program the paper size in your system settings to tell the machine it is Legal paper in the tray. However, once again, if it has already printed the fax (likely on 2 pages) then it's gone from memory and can't be re-printed.
Sometimes turning it off and on again fixes it.However, we started having a problem where it would print out one page after you powered it back on again and then give the "incorrect paper size" message.I've found that by either holding down the green button or repeatedly pressing it while it powers back on (and held until the first page prints) fixes the problem.
The problem is that you have a fax saved in memory that is the wrong size for the paper you have in the drawer. Probably it is a legal size, whereas you have letter size in the drawer.Just place some legal size paper in the by-pass tray to print.
You may have a fax in memory that requires a larger size. Try putting legal in the tray and see if it prints out anything. Also, look in the set up menu to see if there is an "auto reduction" mode. That will make any over sized incoming faxes automatically print out on the size paper you have in the tray.
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