Question about Brother IntelliFAX 2800 Laser Fax

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What does "TAD" mean when it appears on the screen?

Waiting for a pending fax. Contact said that they sent it. Fax machine has been very quiet, which is unusual. When I went to check, I saw TAD in the screen. What does this mean? Should I be concerned?

Posted by sycole on

  • Anonymous Mar 16, 2014

    Fax machine will not sent out a fax. It will make the call and everything but then says redial pending then does nothing.

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TAD is Telephone Answering Device. TAD mode is the only mode that can be used with an external telephone answering device (unless you are using a distinctive ring number for receiving faxes). Your telephone answering device must be connected to the jack on the fax machine (labeled "EXT" for USA). When someone dials your telephone/fax number (to send a fax or to speak to you), all the telephones (including the FAX) will ring according to the number of rings you set on the TAD. The Ring Delay setting is not recognized in the TAD mode. If you do not answer the call, the TAD will answer. As your outgoing message is playing, the Fax is in the background, silently listening for fax tones. If the FAX hears fax tones, it will automatically go into the receive mode. If the FAX does not hear fax tones, it remains silent, allowing the caller to leave a message. The above information is correct for a Brother fax machine. Is your fax automatically picking up the call or do you have to push a panel button to start the receive fax process? Perhaps the fax is already "in" your fax machine's memory and only needs a manual printout. Check the fax call log.

Posted on Aug 18, 2007

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1 Answer

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Page 77 of the manual states that if you choose Option C "Answer all voice and fax calls yourself" - it will require user intervention to for the device to accept a fax. This is done by pressing the Auto Answer button so that the Auto Answer light is extinguished. The device will NOT answer at all. This means no messages will be recoded by the TAD portion of the unit. You will need to have a separate TAD or voice mail from your local phone company to save messages for you.

I didn't see it in the documentation - but I suspect that the device may reject fax calls if it is out of paper. You should try sending a fax to the device to see how it works. The last thing you would want is for the sender to think that he has successfully sent a fax to you, when in fact, he hasn't. This may allow you to use the device for calls and the TAD - which is what I suspect you're trying to do. Otherwise, simply disconnect the unit until you return.

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try this paul. hook your phone line from your wall jack to your "line" jack on your fax. then run another phone line from your "external" jack on your fax to your "line" jack on your TAD. now, make sure your fax machine is still set to TAD. here is whats important...set your TAD to 4 rings or less. 2 is the recommened setting. also very important...when you record your outgoing message on your TAD, make sure you leave about 5 seconds of silence before you start recording your message. the reason for this is the fax machine needs to "hear" the CNG tones that originate from the sending fax so that it knows its a fax and then can take over the call. if it doesn't hear those tones because of noise (voices, etc), it will let call go to TAD. you can try to set your TAD to 4 rings, but that doesn't leave much time for fax to "hear" these tones. if you set to 4 and don't get all your faxes, try lowering the setting to 2 or 3 rings.

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Your fax can share the line with your phone, but it needs to be set to answer or not, depending on your equipment and choices.You can download the manual from Brother here. The receive modes are explained on page 5-1.
If you're often out when faxes or phone messages might come in, you probably need to plug an answering machine into the back of the fax (the EXT. jack) and put the fax in FAX / TAD mode. (TAD stands for Telephone Answering Device. Be sure the TAD is set to answer before the fax does. The fax will pass the phone call through to the TAD, and if it hears the beeping of another fax sending, it will cut off the TAD and take the call.
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