Question about Jenn-Air JCD2389G Side by Side Refrigerator

1 Answer

Ice Maker floods floor and freezer compartment

The supply line first blew off at the fill tube behind the fridge near the top and flooded the floor. I defrosted the fill tube - not sure it was frozen - and turned unit on again. This time it flooded the freezer compartment instead. Am prepared to replace entire ice maker module but not sure if problem is module, fill tube or inlet valve. Freezer was VERY cold - -20 or so. Any suggestions?

Posted by Ventoux1 on

  • Ventoux1 Aug 19, 2007

    Water leaking from icemaker itself, and down front of freezer and contents. Now have new ice maker module. Removed bottom screw on existing unit but top appears to be held in by plastic clips? When I torque the unit outwards to free it it looks like the clips will break or tear out from the freezer wall. Also, I can't seem to disconnect the power from the back of the freezer. Tried pulling it off and squeezing with pliers as I pull with no success. Probably easier to do with the unit loose from the freezer wall but I can't seem to make that happen either! Any advice?



1 Answer


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer got voted for 20 times.

  • Expert
  • 87 Answers

You may not have got the supply tube all the way into position so I would check this first. If the water is running down the back wall of the freezer compartment at a higher level than the icemaker the problem is not with the icemaker but with some break in the supply chain. If the water is overflowing from the icemaker then it could be the timer cycle on the icemaker or the water inlet solenoid valve at the back of the cabinet (compressor side). Water leaks need to be traced back to the highest point ( I know how obvious that sounds but sometimes we all miss the obvious). Hope this is of some help.

Posted on Aug 18, 2007


Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Have whirlpool gold refrigerator with freezer on top. Water leaking continuously out bottom on floor. I turned water valve behind to off. All leaking stopped. Can someone tell me where to look for the...


One big question before you go hunting. Before you turn off the water, was the water running all the time? Meaning if the water had a continuos flow the leak is before the fridge. If the leak is erratic then its on the valve side to fridge.
Follow the water source in the fridge, supply line to water valve (bottom right behind the fridge), from there it should run straight up the back into the freezer. So, if the water is coming from the valve, replace it, if from the water line - replace it. If the water line came off or out of the freezer reconnect and check for a frozen fill tube.
I hope this information helps.

I’m happy to help further over the phone at

Oct 21, 2013 | Refrigerators

1 Answer

Fridge leaks water on floor constantly

does it have an ice maker and or water dispensor? if so start by turning off the water supply, see if the leaking stops. if it stoped you may have a broken water line or the water level valve is leaking. if that isn't the issue check your seal around the door to make sure it isn't leaking in warm air. if that is ok you will need to look at the self defroster to make sure it isnt defrosting all of the time.

Jan 17, 2013 | Frigidaire Refrigerators

1 Answer

I have an old GE fridge with ice maker in freezer, water started leaking and flooded floor of freezer and started leaking outside freezer. What's going on & how do I fix it?

I think you need a new fridge/freezer. Look for offers now on sale some are quite reasonably priced and home Depot has interest free credit.

Sep 19, 2017 | GE Refrigerators

1 Answer

Fridge warm, freezer has frost on back panel & is defrosting, fans work, just changed defrost thermostat, no air is moving from freezer side to fridge side, drain pan under fridge is dry

this fan needs to run when the compressor runs,check fan blade for being jammed by ice if you have this much ice on back wall as ice will stall motor,if no fan there will be no cool air to refrige compartment also the defrost drain tray will fill with water then freeze over which in turn floods the freezer floor and refrige compartments cause it cannot drain to the pan in the bottom

May 11, 2012 | Kenmore Side by Side Refrigerator

2 Answers

MSD2356 side by side, we just hooked the water hoses up and there is no water coming through lines?

Here is a link that explains how to test the ice maker
Ice Maker Test

Here is a link that explains how to check the water in the door.
Water through door test
If you require further assistance you can always post in our forums

Feb 26, 2011 | Maytag MSD2756G Side by Side Refrigerator

4 Answers


I think your unit is clogged somewhere, the water should drain into a pan under the freezer and down a tube to a pan under the fridge which is located just behind the front kick plate. here it should evaporate NOW if the tube gets clogged the water has to to go someplace. meaning the leaking water may not exactly be coming from where you are thinking, it could be somewhere up stream. you could apply some silcon on the poits you suspect and see.


Jul 01, 2010 | Refrigerators

2 Answers

Is kenmore refrigerator model 71182 energy star ? the fridge is only cooling to 50. we defrosted the freezer because ice tray water kept missing and frosting up freezer, now fridge doesn't cool well...

go to and look up your modle it could be the defrost timer but not sure, if the fridge was built after 1991 it is energy star, but there are big differences even from 5 years ago on energy useage.

Nov 12, 2009 | Kenmore 71182

3 Answers

The freezer part of the fridge fills with ice and leaks so there is a small puddle of water on the floor periodically.

It sounds like you have a clogged drain. When the freezer defrosts the water goes out a drain in the bottom of the fridge. Something probably fell into the drain and now the water has no where to go but onto the floor. The freezer defrosts regularly so unless you clean out the drain it will only get worse. Hope this helps

Oct 21, 2009 | Refrigerators

1 Answer

Ice maker flooded top freezer compartment

It may be just the water control valve on back of refrigerator. Put tap water in ice maker and lower lever for on. After ice is made, does it drop to tray? At this time when empty is the time the control valve is asked for water. The problem could be in valve on back or the inside ice maker itself. If you can try a few test with me I will help you locate the problem. Let me know what you find as I go through this with you. Sea Breeze


May 19, 2009 | Whirlpool 21.0 cu. ft. Top Freezer...

1 Answer


no water will be coming from that line it is going to be a blocked drain line or a rust hole under where you can't see

Apr 17, 2009 | Kenmore 56549 / 56542 / 56544 / 56546 Side...

Not finding what you are looking for?
Jenn-Air JCD2389G Side by Side Refrigerator Logo


Ask a Question

Usually answered in minutes!

Top Jenn-Air Refrigerators Experts

Dan Webster
Dan Webster

Level 3 Expert

8221 Answers

john h

Level 3 Expert

23790 Answers

Sheldon Dedek

Level 3 Expert

912 Answers

Are you a Jenn-Air Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides