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One or more of the following problems may be there
1. Check if it is on silence mode. 2. Check network setting and switch between line 1 and line 2 , 3. If the caller can hear ringing tone then the problem is with your phone. 4. try the sim in other phone if it does not receive calls then contact operator/customer care 5. Put a different SIM in your phone if you can, then also, not receive calls then try factory reset of your mobile.
Sounds like you have the cords into the back of the phone mixed up. If you have a cord with 1 and 2 plugged into 1/2, great. But then if you have another jack also with 1 and 2, but plug it into 3/4, now you answer line 3 on second phone and line 1 lights up on first phone. Or line rings line 1 here and line 3 over ther. Gotta keep that straight and the jacks have to have identical lines.
Go to settings on your phone, click on the phone option, it will display different option, select call forwarding or call divert, enter the number you forwarding the call to and press ok, you are done. follow the same procedure, when you get to call forwarding, you can select to cancel as you can no longer add a number.
I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.