PROBLEM THE SCREEN IS STOP IN 4/4 AND APPEARS THE MESSAGE DATABASE UPDATE

Delete the log in the following procedure:
Start machine by pressing [5] + [C] + [START]
Select 4. Initialize database
Select 2. Log database (jobs and
messages) (Note that all job and message logs will be
deleted.)
If problem persist, update firmware.

Hello My Dear:


1.Check the device's battery level for at least two bars of strength.
2.If the battery level is low, charge the battery.
3.If the issue is not resolved, remove the back cover.
4.Remove the battery.
5.Wait 10 seconds.
6.Press and hold the W key.
7.While pressing down the W key, re-insert the battery.
•The device restarts and after approximately 15 seconds, the 'Recovery' screen appears
•Release the power button but *continue holding the home button*, for another 30 seconds.
Step
Thanks

If the display screen is displaying an error message, press the STOP/EXIT key to change the LCD to the main screen.

2. Press the STOP/EXIT and the UP ARROW key at the same time. The first 2 characters on the top row will determine the ROM version.

• If the ROM version is OH or greater (example: OI, OJ, OK, etc), the firmware does not require updating. Go to WARRANTY AND SERVICE OPTIONS listed below.

• If the ROM version is OA - OG (example: OB, OC, OD, etc), continue to STEP 3 to update the firmware.

3. A utility is available that will allow you to update your Brother machine with the most recent version firmware, by downloading updates over the Internet.

4. Choose your country.

5. Choose your language.

6. Choose Inkjet FAX/MFC/DCP

7. Choose your model

8. Click on "Downloads"

9. Under Notes/Information select the option - Click here to view firmware version history.

10. Close the window to continue with the firmware update.

11. To update the firmware please follow the instructions listed below:

DO NOT interrupt the process or turn off the machine once it has begun. Doing so may corrupt the memory on the machine and may require the machine be serviced in order to correct the problem.

12. Select your OS and language in Steps 1 and 2 on the website and then click on "Search".

13. In the next window, scroll down to the bottom of the page to locate "Firmware Update Tool".

14. Click on "Information & Download"

15. Scroll down to the bottom of the next page and click the "Download" button

16. Accept the license agreement.

17. A dialog box appears with options for "Run", "Save" or "Cancel". Choose "Run".

You may also download the utility for later use by choosing "Save".

18. A dialog box appears informing you that some information from the machine will be collected and stored. Click "I Accept".

19. A dialog box appears informing you what will be deleted during the firmware update. Click "Next".

20. The program will now begin to update the firmware.

1. the Backup and Restore window, click Advanced.
2. In the Device Databases list, select the Messages database, then click Clear.
3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
4. Click Refresh to update the messages database on the BlackBerry smartphone.
5. From the File menu, click Open.
6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
8. A warning message appears. Click OK to continue. The messages database is restored to the BlackBerry smartphone.
9. Click Back.
10. Click main menu to return to the main menu of the BlackBerry Desktop Manager.

take care

This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.

Resolution 1 - Reset the BlackBerry smartphone
Perform a hard reset of the BlackBerry smartphone.


Resolution 2 - Back up and restore the BlackBerry smartphone
Back up the BlackBerry smartphone by completing the following steps:

1. Connect the BlackBerry smartphone to the computer.
2. Open BlackBerry® Desktop Manager and click Backup and Restore.
3. Click Backup. You are prompted to save the backup file. Save the file to a location that can be accessed later.
4. Click Save. The backup process completes.

Clear the BlackBerry smartphone Messages database by completing the following steps:

1. In the Backup and Restore window, click Advanced.
2. In the Device Databases list, select the Messages database, then click Clear.
3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
4. Click Refresh to update the BlackBerry smartphone Messages database.
5. From the File menu, click Open.
6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
8. A warning message appears. Click OK to continue. The Messages database is restored to the BlackBerry smartphone.
9. Click Back.
10. Click Main menu to return to the main menu of BlackBerry Desktop Manager.

Note: Databases that are configured for automatic wireless backup are grayed out and unavailable for backup and restore functionality using BlackBerry Desktop Manager.

Resolution 3 - Delete and restore all BlackBerry smartphone data
Complete a security wipe on the BlackBerry smartphone by completing the following steps:

1. Back up the data on the BlackBerry smartphone. For more information, see Resolution 2.
2. From the Options menu, click Security Options.
3. Click General Settings.
4. Press the Menu key and select Wipe Handheld. Type the word blackberry to continue the process. Note: This option is unavailable in BlackBerry® Device Software 3.6 and earlier. If using BlackBerry Device Software 3.6 and earlier, a security password must be enabled and typed incorrectly ten times.
   
5. Restore the data to the BlackBerry smartphone.
6. Delete the messages again.

Resolution 4 - Re-activate the BlackBerry smartphone
Re-activate the BlackBerry smartphone on the BlackBerry Enterprise Server by completing the following steps:

1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
2. Complete a security wipe on the BlackBerry smartphone.
3. Add the BlackBerry smartphone user account to the BlackBerry Enterprise Server.
4. Complete the enterprise activation process.
5. Clear the Messages database using BlackBerry Desktop Manager.

Resolution 5 - Update the BlackBerry smartphone to the latest BlackBerry Device Software
Download the latest BlackBerry Device Software version available for your BlackBerry smartphone, then use the application loader tool to reload it.

I followed the instructions on their troubleshooting. I suggest you put the Canon CD rom back in, look for Zoombrowser EX Software User Guide and follow the instructions on their troubleshooting page for database problems. It involves deletimg some files in the Zoombrowser/Database directory and then re-registering your database. It was no big deal, so give it a try.

Check out solution 4 here:

http://www.fixya.com/support/t131894-format_sansa_e250

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!