Hp 7410 Will not power up after an ink cartridge change

My partner's All-in-one died and she was on line with tech. support for over 2 hours trying to get it up and running. The machine is maybe 4 years old and gets moderate home office use. We tried all the "unplug, press #6, plug back in" and we checked all the moving parts. The power button does not seem to work, the screen does reset to the HP screen but then goes to Align Cartridges and never moved from there. Now I'm seeing posts online about other 7410s dying after ink cartridge changes that damaged a little part. Is there any way to get these things fixed or is it dead for good? They are offering her a 6180 "upgrade" refurbished for more than it costs to buy a brand new one at Best Buy! She really liked this machine and we would love to just get it fixed, especially since it cost over $500. Can a technician put a new "brain" in this thing if needed? Thanks, Cenna

Anonymous Jan 12, 2009

I have an HP 7410 with a same/simlar problem. It will not power down or power up. The powere button does not light and seems to stay stuck or dead. I can unplug and replug in the power cord but it does nothing and the lcd screen seems to be stuck also. Any fixes please pass along. Thanks!

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Bionicfly

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Everything lilacgerry says is like that. It's like george bush trying to fix your printer. Go back to bed you don't know anything

Posted on Jun 17, 2008

Geraldine Watts

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390 Answers

If it is in warranty and they are offering this deal, tell them that they have to honour warranty to meet consumer rights. If out of warranty i suggest taking it to your nearest pc place and getting a free quote.

Posted on Aug 16, 2007

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