Hp 7410 Will not power up after an ink cartridge change
My partner's All-in-one died and she was on line with tech. support for over 2 hours trying to get it up and running. The machine is maybe 4 years old and gets moderate home office use. We tried all the "unplug, press #6, plug back in" and we checked all the moving parts. The power button does not seem to work, the screen does reset to the HP screen but then goes to Align Cartridges and never moved from there. Now I'm seeing posts online about other 7410s dying after ink cartridge changes that damaged a little part. Is there any way to get these things fixed or is it dead for good? They are offering her a 6180 "upgrade" refurbished for more than it costs to buy a brand new one at Best Buy! She really liked this machine and we would love to just get it fixed, especially since it cost over $500. Can a technician put a new "brain" in this thing if needed?
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert that has over 500 points.
Re: Hp 7410 Will not power up after an ink cartridge...
If it is in warranty and they are offering this deal, tell them that they have to honour warranty to meet consumer rights. If out of warranty i suggest taking it to your nearest pc place and getting a free quote.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the cartridge is a new HP one and it is fitted with the usual chip on the front you have either a duff cartridge or you have damaged the chip while installing it.
If it is a re-filled cartridge then the HP software will try to kick it out and you will either have to disable the ink level detector bit of the HP software or try a different supplier for your cartridge
Remove the cartridge and look at the cartridge holder. There should be a spring sticking out from the right side of the holder. The spring on these often breaks loose and will not allow the cartridge to seat properly. (Look at the left holder and compare it to the right one. They should look alike.) If the spring is loose, meaning the holder is broken, the holder needs to be replaced. I've tried gluing the spring in place but did not have good luck with this.
Sounds like a bad cartridge, you may want to try an original, it may be worth the cost instead of a new printer. First clean contacts on printer w/alcohool and put the cartridge back in. Not fixed try a new one may be worth the $40
if you purchased generic replacement cartridges,you may have gotton bad cartridge(this happens alot),if not you're print head may be clogged,if that's the case you will need to bring it to a repair shop to be cleaned,very messy you would not want to try to clean