Question about GE WPGT9360EPL Top Load Washer

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Ge Profile Harmony Washer doesn't drain properly.

My GE profile harmony washer doesn't drain properly. The tub is moving and or spinning but there is no water coming out of the drain hose. I can hear a deep rumbling noise like the pump is stuck or straining. If you blow into the drain hose very hard you can feel it free up and it starts to drain immediatly. Please help.

Posted by Charles Tinsley on

  • 2 more comments 
  • kafaherty Sep 06, 2008

    I have had the exact same problem with my GE Harmony washer. The water will not drain and there is a rumbling noise. We have to disconnect and then reconnect the hose to fix it.

  • fred neitz Oct 11, 2008

    wont drain

  • dedalas May 11, 2010

    How do I access the pump on a GE top loader (WJSE3110A)?

  • Anonymous Apr 01, 2014

    remove front

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2 Answers

Dov Dror

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It sound like you have a blocked pump. Remove the pump from the machine and check where do you have this clogged, inside the pump or in one of the pipes connected to it. Good luck!

Posted on Aug 16, 2007

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I'm having the exact same problem with my GE Harmony washing machine. How to fix it?

Posted on Jul 15, 2010

  • jsdkt Jan 25, 2011

    I had the same problem with my GE Harmony washing machine.....Would unplug it, and after about 20 minutes, the pump would work again. I checked the pump for blockages, and never found any. Now, my pump has completely died. If it wasn't such an expensive washer, I would throw it away and buy a new one. So, off to buy a pump. You would think GE would address this problem.

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We have a GE Profile Harmony washer, it just ran out of warranty in September. It will not drain, it had a message to check the drain hose there might be a clog. We did this the hose was clear. There is...


Along with checking the drain hose, check the drain port from the tub, something may be blocking the drain and no able to get into the tub, or it may be sucked into the pump.
What can happen with a fully loaded machine is, for example, if a small sock happens to be at the top of the load when the spin starts, it can be flung in between the inner perforated drum and the outer. If this gets down to the drain, it may block the drain hole and stay in the drum. It also could get sucked into the drain hose and stay there, or actually get into the pump ... My vote is that it's in the pump, if the pump is humming.
Give it another look.

Dec 14, 2009 | GE WPGT9360EPL Top Load Washer

1 Answer

GE dishwasher won't spin


Hi...

You need to check this parts.
Inspect the drain hose for kinks
Test the timer control
Test the lid switch(some models)
Inspect the water pump
Inspect the driver belt(belt drive only)
Inspect the motor coupler

It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.

To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port.

Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.

If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.

It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it.

It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems:

  • If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess.


  • If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.
Hope it will help you.

Regards
ICmanServer

Aug 12, 2009 | GE 24 in. Profile PDW7800 Built-in...

1 Answer

Will not spin drain properly with or without clothes.


It won't drain If your washer won't drain, check these:

It spins, but doesn't pump 
It doesn't spin or pump
It pumps, but the water returns
It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.

To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port. 

Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.

If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.

It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. 

It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems:

  • If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess.


  • If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.


It doesn't spin
It doesn't pump or spin If it doesn't pump water out or spin, check to see if the motor is running, then proceed as follows:

  • If the motor is running, your washer probably has a frozen pump pulley or a broken pump belt. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. If the pump belt is broken or looks quite worn, replace it--but be sure to check the pump pulley before you change the belt.


  • If the motor isn't running, the lid switch may be defective. If so, the washing machine can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.


It pumps, but doesn't spin If your washer pumps out the water but doesn't spin, check these:

  • The lid switch may be defective. If it is, the washing machine doesn't spin. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.


  • The motor coupler may be broken. Many Whirlpool®-manufactured washers use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. You may need to replace it.


  • A belt may be broken. Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)


  • The clutch may be worn. If your washer is a GE, it may use a clutch to come up to the proper spin speed. As the clutch wears out, it may prevent the unit from spinning well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.


  • The drive motor may be defective. Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.


  • The transmission may not be shifting properly. Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may drain the water but not spin. This is a complex system, if your washer has a shifter problem, you may want to hire a qualified appliance repair technician to repair it.


  • The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. Call a qualified appliance repair technician.


It spins only with the lid closed For safety, washing machines are made so that they spin only with the lid closed. The lid switch prevents the spinning action when the lid is up.

May 01, 2009 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

1 Answer

GE Profile Harmony Top Load Washer - Won't drain


After more thought, it dawned on me another possible reason. In my case, the washer is draining water, but it keeps cycling the pump on and off, thinking that the pump isn't working properly, and the washer doesn't go into its high-speed spin to eke the last bit of water out. It dawned on me that it could be that the pump is fine, but the sensor is lying, saying there is more water when there isn't.

I looked at the tube for the sensor, and noticed a small blockage of white soft stuff. I disconnected the sensor tube from the tub (in the back), managed to squeeze the blockage out, connected it back up, and now it all works fine (about 5 loads and I haven't seen the pump message)!

So if your pump is draining water successfully, but the washer keeps complaining and refuses to go into the high-speed spin, then perhaps this is your situation as well (or a bad sensor, etc.).

Note that I'm pretty sure the blockage is what ended up ruining my first pump. The blockage matches the color and consistency of the caulk/glue that was used to attach the sensor tube, so my suspicion is that too much was put on at the factory and ended up going into the tube, but not enough to cause problems initially. After several years of use and perhaps a bit of water mineral buildup, it finally became a full clog.

Finally, note that, as you may have guessed from the design of the machine, when you disconnect the hoses at the bottom, there's always a few cups or more of water in the two black hoses and the pump that it can't manage to push all the way to the drain.

Mar 30, 2009 | GE WPGT9360EPL Top Load Washer

1 Answer

GE PROFILE


It sounds like your drain hose is kinked or blocked, or maybe the pipe that the drain hose drains into is blocked. Somehow water is now being allowed to get out of the machine at the end of the cycle and is staying in the machine. Check those hoses and pipes.

Jul 11, 2008 | GE Profile Harmony DPGT750EC Electric...

1 Answer

HELP, GE profile harmony washer wont drain properly


If you remove the tub to pump hose from the pump and try to turn the pump impeller by hand, it should turn freely. If it does not turn freely, then the motor could be seized and you will need to replace the pump.

Oct 15, 2007 | GE WPGT9360EPL Top Load Washer

2 Answers

GE Harmony Washer, Model: WpGT9360pl


John, there is debris of some sort inside your drain pump restricting or impeding the flow of water. Since it still has water in the tub, the computer won't allow the unit to activate high speed spin. The blockage will have to removed before the unit can be operated again. You'll have to pull the back cover off the machine to access the pump. When you remove the hoses, there will be a flood of water... If at all possible, move the washer outside to do this. If you can't move it, figure out a way to clamp off (pinch) the intake hose tightly. I've used 2 small open end wrenches and a pair of vice-grips before. Take the 2 wrenches and pinch the hose, then secure them tightly in place with the vice-grips. This'll get it going again. BTW, your washer has no belts... all electronic drive.

Jul 29, 2007 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

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