I have a scanjet 3300c and have a problem scanning somethimg with this even though device drivers seem to work. Error message is "An undefined program error has occurred [2117]."
I had the same problem and was having no luck with suggested solutions from HP. But the following procedure did work for me. It disables WIA, the built in XP scanning software. See http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1280600613997+28353475&threadId=124494
1. Right click My Computer.
2. Click Manage.
3. On the left, click the plus sign on Services and Applications.
4. Double click Services.
5. On the right side, scroll down to Windows Image Acquisition (WIA) and right
click.
6. Click Properties.
7. On the General tab, set Startup Type to Disabled.
8. Click OK.
9. Exit Computer Management.
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when i try to scan the pic 2117 error occured
HP Scanjet 3300c does not work in Windows XP: HP 3300C "scanner software for Windows XP" from HP website sj650en.exe installs correctly and scanner connections tests OK but "Undefined Error 2117" message window appears when I try to scan document.
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