I left much too many sheets sitting in the received area of my My 1970MC, and I'm assuming that last week when it tried to print its weekly report, it jammed because the slot was blocked. Now it displays a constant Check Paper error. I've checked absolutely every area and there's no errant paper. I've used compressed air to clear out any dust bunnies or paper snips, but nothing helps so far.
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The first thing that I would try multiple people to ask them to fax you.Sometimes the 2 machines don't "sync".This is a toll free fax test number that I always use to check my machines..1-888-473-2963.Just write the words "FAX TEST" in large letters on a blank sheet of paper..fax it to that number...leave the line open...you should get a fax back in about a minute.If you get a fax back...your machine is fine...let me know if this was helpful....thanks.
TRY OPENING AND INSPECTING ALL AREAS WHERE THE PAPER GOES. USE A TORCH OR BRIGHT LIGHT TO CHECK IF THERE ANY BITS OF PAPER. ALSO CHECK IF ANY BITS MISSING FROM THE JAMBED SHEET OF PAPER. LOOK FOR A SMALL PIECE OF PAPER. AROUND THE ROLLERS OR PAPER MOVEMENT AREA. .ALSO IF PRINT HEAD IS ON LEFT SIDE GENTLY MOVE IT TO THE CENTRE WITHOUT TOUCHING ANYTHING, AND CHECK FOR ANY PAPER BITS BEHIND THE PRINT HEAD.. TO DO THIS YOU MUST REMOVE THE PAPER JAM COVER AT REAR OF MACHINE, LIFT UP THE WHOLE SCANNER COVER AND INSPECT. WHEN COMPLETE REPLACE THE REAR COVER AND CLOSE THE MACHINE. THEN RETRY. HOPE THIS HELPS BARRY UBON.
Try REMOVING the white caked up paper dust from the pickup roller located at the front of the paper tray. Next, clean the pickup roller with either 409 or Fantastic all purpose holdhold cleaner using a Q-Tip or a rag.