One of the burners clicks when I turn the knob, but won't iginte. The gas outlet hole appears clear. This happend 2 years ago and a technician came over and had to order a part.
I don't feel like paying for another service call. Can you help?
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Hello. What the problem is a part in the cooktop that opens to let gas flow to the knobs as soon as they are turned on is bad and no gas coming to surface unit burners. This a safety feature that the German goverment(where Gaggenau is made) requires that part to prevent a gas leak when cooktop is off.
Most gas range tops no longer have pilot lights but use an electronic ignition (sparker) to light the burner. Normally when you turn the burner on you should here a snapping or sparking sound, at which point the burner should ignite. Here is a link to the user manual for 36" - 5 burner Thermador rangetop...maybe this will help: http://dl.owneriq.net/a/ac64ae7b-1ed3-44a3-9235-e4dbd8fe4628.pdf
By the way, in the short term you could always use a match to light the burner. JUST BE VERY CAREFUL THE YOU HAVE THE MATCH LIT AND OVER THE DESIRED BURNER BEFORE YOU TURN KNOB TO START THE BURNER!!!!
I would say that pop was one of you igniters. either that or the stove is not installed correctly and when it gets warm, thermal expansion makes the metal pop. I would say that I would use caution and discontinue its use. Most problems with these need to fixed professionally.