Question about Creative Labs ZEN V Plus MP3 Player

Creative Zen V Plus stops reading

When I dock my Zen V Plus, the Creative manager program initially reads the contents of the MP3 and after about 30 seconds, says that the Zen is "not connected." I unplug the USB cable, and reattach it and the same thing happens over and over - it reads the Zen for 30 seconds and the connection stops. The recharging continues without trouble and the Zen is "docked" on it's screen.

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Cary Farah

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4,402 Answers

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.

Posted on Dec 13, 2007

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Plug it in and start charging it. Once it has a decent charge if you ever have that problem again... (see below)

Using the instructions below try Reset, first, if that doesn't fix it try the Cleanup method, if that doesn't work... (if you have a backup of all your music on your computer), try the format option

This is from Creative's website:
Zen V Plus and Zen V

Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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This is from Creative's website:
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if you are using a fromt usb port- switch to the back usb. The front ports don't always give the zen enough power. Also- look in Device Manager and see if there is a zen listed there- and if it is does it have a yellow exclamation mark? It may not be the zen that is having problems but your computer.

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