HI - this thing is frozen, taking the battery out or doing hard restarts doesn't help. It just hangs at the startup screen. Firmware 4.0.44A. I'd wipe the memory with a magnet if it wasn't flash memory. Not sure if there's anything else I can do. Computer doesn't recognize it anymore by USB either.
Jon
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I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
press the menu button on the bottommostlft side,,,and also anyone of the other buttons (say forward button) for quite sometime around 2 minutes (probably less than that)............
then the blue light would be turned off and sansa starts rocking again..
HOLD MENU AND FORWARD BUTTONS TOGETHER....
or as you thought u can let the sansa discharge all its power.
dont open at any cost ,because if its found opened then warranty may be cancelled.
Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.
Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.
Try a "hard reset".
Press and hold the power button for 15 seconds to shut off.
With the device off, press and hold the vol + and the center select button.
Power it back on, see if that works.
You can add to the question if you have more questions.
Best of Luck.
is my sansa broke or wat. when i plug the usb cord in the sansa comes on and wen i take it out it goes off , but the screen don't come on......i suffered the problem of wen the screen do come on it stops at the sansa rhapsody part then start over back to the big sansa screen then sansa rhapsody..........someone please help!!!!!!!!!!!!!!!!!!!!!!!
i don't know what to do for your sister(i am having a similar problem) but for you try taking the battery out and putting it back in(i've had to do the same thing)
Jan 21, 07
I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.
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Sorry, wrong forum - I'd move it but not sure how
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