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From the manual, p. 31: "BACKLIGHT Set the amount of time that the display and keypad backlights stay on, or turn off backlights to extend battery life.
Try a new battery if that does not work then you should take the phone and have the firmware flash to correct this error.....take the phone to a mobile service center to have this done.
Sounds like the phone isn't detecting that it has been closed. I have had a reconditioned v3a and to be honest, there was no difference between it and my old one. It looked brand new, and acted brand new. In fact, it even had a 0:00 call timer on it. I'd say let them replace it.
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