I tried to put some Windows Media mp3 files on my e260 and it restarted normally, but froze in "refresh database". I tried restarting it, but it's still froze. It doesn't respond to anything but the shut-down. I have really slow dial-up internet, so downloading stuff from the Sansa web site is almost impossible. I took this thing to the Best Buy Geek Squad, and they aren't any help. I really need my player working before I leave on a family vacation in 4 days. Please help!
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Try holding the power button for 20 seconds to hard reset the device. Then try turning it back on.
If that doesnt solve it, youll need to do the following.
Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Best of Luck.
Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.