I tried to synch some windows media mp3 files to my e260. It said the synch was successful but when my player restarted, it got stuck in "refresh database". I tried shutting it down, but it's still froze, and it won't respond to being plugged into my computer, it justs sits there. The Best Buy tech support guys have been totally useless, and I really need this thing to work before I go on a family vacation in 4 days. I have really slow dial-up, so downloading stuff from the Sansa site will be hard or impossible, Help.
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Try a reset, to reset the player : 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn it back on and see if she works.
The new SanDisk e260 designed to work seamlessly with a wide range of popular music formats such as MP3 and Windows Media Audio (WMA) in both unprotected and protected files (such as those WMA files purchased from music stores). It also supports the newest music subscription services found at Rhapsody to Go and others
Music Playback Formats: MP3, WAV, WMA
Photo formats: BMP, JPEG, TIFF, GIF
Video Formats: AVI, MPEG4, WMV, QuickTime, MPEG2, ASF
You can go to this website and download a free format converter.
Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.
I have the same issue where my pc won't recognise my mp3, or only occassionally does, and then locks up. The problem with media player is it eats up so much memory while trying to synch files / delete / add etc and brings your pc to a grinding halt.
So the solution I'm told is the MS Synch Tool, download off MS site and use it rather than the player to switch your files. I'm trying it now.