Question about Fisher and Paykel GWL11 Top Load Washer

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Washing machine wont fill with hot water

GW712 - Recently moved house and since moved machine will only occasionally fill with hot water.. Bowl will spin but no hot water will come in, machine does not beep.. Have checked at water source and runs freely when not attached to machine.. Also the pressure of the water entering the machine is not as strong as previously.

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  • Feesie Aug 15, 2007

    works at the moment, will see how it goes... thank you .. hopefully saved me $110 !!!

  • dirtylaundry Dec 07, 2007

    My new front-loading automatic washer (Whirlpool Duet) does not fill with hot or cold water. The machine makes a tapping noise when it calls for water as if it wants to suck it in but it is being restricted. I find it hard to believe that both the screens, internally, are clogged. I would think that something electronic is preventing the valve or pump from pulling in the water. The water line for the hot and cold both function properly when disconnected and the screens look like new, especially because we only used it 4 times since we purchased it in August.

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  • Contributor
  • 30 Answers

If you pull the filter out of you (hot water) valve with a pair of long nose pliers you will see a black rubber seal. pull this rubber ring put as it acts like a restrictor.

Posted on Aug 15, 2007

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i believe that unit encases the clutch assembly and can be replaced but its a lil work and some force needed

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Washing machine won't wash I.e. bowl won't turn in wash cycle or spin. Fills with water ok. Will drain if start button is reset. Rear panel removed, drive belt in tact.


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Hi just read your posting.When you removed the pump did you notice any corrosion on it? Problem could be the pump being faulty,getting hot and turning itself off with the inbuilt thermal overload.So when you turn the machine off for a couple of minutes the pump cools down and restarts.Try filling the machine to a low water level and then drain the water.When the machine stops turn the power off at the wall and put your hand on the steel part of the pump to see how hot it is.Please reply on what you find and I will help you further.Looking forward to your reply.

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Black type residue being left on clothes



Hi there,

This is a common problem on washing machines, if you predominantly do cold washes.

Over a period of time, a washing machine will accumulate a buildup of Soap Scum (excess soap & softener residue) which can stick to the inside of the drum.

This black coloured soap scum occasionally breaks away from the drum, and attaches to the clothing fabric during the wash cycle.

You can rectify this, by doing the following:

Firstly, purchase a packet of CITRIC ACID from your local grocery store (usually found in the baking isle).

Do the following procedure before going to bed:

1) Do a HOT WASH without clothes (Hi water level, with HOT water) - allow machine to fill with hot water, then add the CITRIC ACID to the water. Allow the machine to complete a FULL wash cycle (i.e. allow machine to agitate for 30 mins or so, then drain).

2) Fill the machine again with the HOT water / CITRIC ACID solution, but this time allow it to sit in the bowl overnight (no cycle).

3) Next morning, set machine to spin & drain (i.e. to empty the solution)

4) Set machine to fill with FRESH HOT WATER ONLY (no citric acid), then set machine to spin & drain. This will flush all remaining residue left in the bowl.

Note: Soap scum residue is caused by using excess detergent/fabric softener. Hot Water flushing should be done every 6 months.

Contrary to what the detergent manufacturers state, you should follow Samsung's instructions by using HALF the recommended detergent.

Samsung machines prefer LOW SUDS, and you may find by reducing the amount of detergent used, you may even eliminate the buildup of soap scum.




"If this has helped resolve your issue, please rate this solution"


Oct 31, 2009 | Samsung SW62ASP Top Load Washer

1 Answer

Oil smell in washing bowl, wet pump exterior and floor puddle.


Mark, the "brown stuff" is a build up of old soap, dirt and often mildew. Yea, gross huh? The best way to get rid of it if you have a bad case (which sounds like you) is to remove the spin basket and actually clean all the crud out. Once it has been cleaned then you should do at least 1 load of wash a week on HOT and it helps keep the gunk away. Some places offer products that are supposed to remove the gunk but I have yet to find one that does. The brown stuff is not related to a bad seal on the shaft. Good luck!

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I have a Samsung SW62ASP top load washing machine. I keep getting chunks of black flaky stuff turning up through my wash. I always empty the in bowl filter, is there another filter?


Hi there,

This is a common problem on washing machines, if you predominantly do cold washes.

Over a period of time, a washing machine will accumulate a buildup of Soap Scum (excess soap & softener residue) which can stick to the inside of the drum.

This black coloured soap scum occasionally breaks away from the drum, and attaches to the clothing fabric during the wash cycle.

You can rectify this, by doing the following:

Firstly, purchase a packet of CITRIC ACID from your local grocery store (usually found in the baking isle).

Do the following procedure before going to bed:

1) Do a HOT WASH without clothes (Hi water level, with HOT water) - allow machine to fill with hot water, then add the CITRIC ACID to the water. Allow the machine to complete a FULL wash cycle (i.e. allow machine to agitate for 30 mins or so, then drain).

2) Fill the machine again with the HOT water / CITRIC ACID solution, but this time allow it to sit in the bowl overnight (no cycle).

3) Next morning, set machine to spin & drain (i.e. to empty the solution)

4) Set machine to fill with FRESH HOT WATER ONLY (no citric acid), then set machine to spin & drain. This will flush all remaining residue left in the bowl.

Note: Soap scum residue is caused by using excess detergent/fabric softener. Hot Water flushing should be done every 6 months.

Contrary to what the detergent manufacturers state, you should follow Samsung's instructions by using HALF the recommended detergent.

Samsung machines prefer LOW SUDS, and you may find by reducing the amount of detergent used, you may even eliminate the buildup of soap scum.




"If this has helped resolve your issue, please rate this solution

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Washer makes noise, will not fill


turn it on and just makes a hummins noise??? not filling with water??? at very least the machine if powered correcly will fill with water, the humming if happening is hte washer trying to fill check your incoming water supply. try alo changing water temp select from cold/warm/hot.

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F & P GW712 - bowl spins, but won't fill.


Read your user manual - but I would suggest that you may not have setup the balance properly. Check the level of the machine and adjust to be as square as possible by adjusting the feet at the bottom. If the water isnt coming in on both hot and cold sounds like a common problem - perhaps the water level sensor is playing up or something else has been knocked during transportation of the machine when you moved house. Check your user manual for troubleshooting. Sounds dumb, but check that 'delay start' isnt selected also. check both hoses filters are not blocked.

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Machine not filling with hot water


First check the filters in the inlet hose and hot water pressure. Sounds to me like the hot water valve is faulty. Test the w/machine on a hot water cycle, if you hear a noise and its not filling it up with water,its a faulty hot water valve. Air pressure?? change the water valve and remember it has a little rubber boot on the old water valve, transfer this to the new valve,or go into option adjustment mode and change you wash temperature settings.

Aug 15, 2007 | Fisher and Paykel GWL11 Top Load Washer

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