The color was warped 4 months ago, Sartor TV (Plano, TX) replaced the ICs. 3 months later, the same problem. Called Sartor, they came out and checked it out, ordered power supply board? They replaced that, but still did not work. Ordered convergence board. Picked up TV to work on in shop. Brought it back in a pickup (FACE UP). The cardboard that they covered it with "blew" off, which exposed tv to direct sunlight (100 degree heat) for about an hour. We noticed screen appeared wavy and warped. Sartor accepts no responsibilty. They have no sense of customer service. We have been dealing with them for over a month (this time). Steve Sartor (owner) and his son, Jeff do not know how to run a business and need to put them out of their customer's misery. They hire kids (teenagers) as managers and techs (who are basically [email protected]$$*$!). We got a lot of "duh, I don't know"s from them.
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Re: ICs, convergence board, warped screen
Did they put the cardboard there? anyways it is not their responsible if you dropped off and picked up..home service is about the same price because crooks dont care how it gets to them.
is the screen, when set off, looks warped or melted? look at it from diffent angles. if looks ok your back to the converence problem.
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Ur tv convergence board that was replaced for ur tv.The 2 STK convergence ICS was old it is not new it is those 2 STK convergence ICS on the tv convegence board is dead again and some of the resistors on the board maybe shorted and dies also must replaced too.The tv convegence board was put on ur tv those parts on the convergence board are old components parts,ur must repair tv convergence board again to fixed this problems called convergence pictures problems.
The convergence circuit is the problem. If you can solder and are comfortable working inside the set where there are potentially dangerous high voltages even when unplugged, you can fix this yourself. First locate the convergence ICs which are large black ICs attached to a heatsink that will be marked STKxxx. Try resoldering the pins on these ICs first. If that fails to resolve the problem, replace the ICs. Please note that there could be additional small parts that require replacement as well. Start with the ICs and let me know the results.
your picture tubes is going bad. i've had 5 yes 5 of these tv's replaced by samsung/bestbuy. i've kept buying the PSP (product Service plan) now my most recent tv is doing the same. samsung no longer makes the picture tube for this model. i've already called them. it was a nice tv. i've gotten about 6 months out of each model. I'm moving on the LCD, nice rca 32 inch HDtv model at walmart for less than 500.00.
your convergence ICs need to be replaced. Please let me know the model number of your set and I will post the correct ICs for your model and where to get replacements that come with instructions on how to replace them.
Are the colors out of alignment and unable to converge back? If so its the convergence ICs need replacing. If the convergence isnt out of alignment you have whats called a pincushion problem. If you would like a link to where you can obtain the service manual for this model let me know.