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Question about SanDisk Sansa e260 MP3 Player

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Device doesn't register on my computer

My device usually doesn't show up either in Windows Explorer or in Windows Media Player. The few times that it does, the "MUSIC" folder doesn't show up. So I can't access music files and delete them off of the device (the songs are all still there and they play fine, but I just want to delete some). I can even try to create a new folder called "music", but it says that name is taken. So the file is there somewhere, but I can't get at it. I'd say maybe it's my computer settings, except that it's strange that it doesn't show up in Windows Media Player either. Thanks so much for any suggestions...

Posted by thomas8001 on

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3 Answers

Anonymous

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Ok, I had this problem too once. The folder is "hidden", so you can't access your music. To do this, you go up to where you have the F:/ thing and in front of that you type Muisc. It should show all of your artists and all of that.

Posted on Aug 19, 2007

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Anonymous

Actually a friend of mine was able to solve it by resetting my player and changing some of my computer settings. So I think things are under control now... thanks a lot!

Posted on Aug 19, 2007

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Anonymous

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Does this happen when you plug it in?

Posted on Aug 15, 2007

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The Sansa M200 series devices do not allow deletion of downloaded content directly from the device. You must connect he device to PC/Mac via USB to delete downloaded content. You will also need to use media software such as Windows Media Player, Rhapsody, iTunes, etc.. to see all of the music content on the player to be able to delete the songs you don't want. (i.e. just viewing the device in Windows Explorer might not show everything that is on he player.)

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The database of the device may be corrupted, this may be resolved with the firmware upgrade to version 2.4. Please follow the instructions below to upgrade the firmware

IMPORTANT: Please note that since this is a special release, updating the device with this firmware version will result in the loss of all content (music , photos, data files) currently on your device. It is advised to first back up all the content from the device to your PC before carrying out the update. You should copy any files you don't want to lose to your hard drive using Windows Explorer.

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  2. Unzip the file into the temp folder and then double click the DM_WEB_ENG.exe file to install the latest version of the Device Manager on your PC
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