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Posted on Mar 19, 2009

My FlipShare software cannot recognize my Flip MinoHD

I tried three different USB ports that my PC has, and then all showed exact same error. I directly connect the FLIP MinoHD device to the port.
When I plug in the Flip to the USB port, and the FlipShare software automatically starts and then it shows this error. Below is the detail message of the error.
My PC can see the Flip device as an external USB device and even I can read the video files from teh Flip device. Only FlipShare software can't recognize the device. I appreciate in advance for your help!

Error Message:
Error code: 5, 15

An error occurred while interacting with your camcorder. Please make sure your camcorder is connected to your computer.

Cannot create dummy renderer, hr = -2147221164

Thread info: Preview camcorder files : {1e597e37-7121-4c1d-b640-34264cdd90fb}

  • 1 more comment 
  • solgratis Mar 20, 2009

    Same exact problem on a  mac

  • braceblog Apr 28, 2009

    I have the same issue, installs fine on another computer that I have disabled Mcafee registry blocker on but can not get it to work on my laptop at all. Ready to take it back to Best Buy.



    Error code: 5, 15

    An error occurred while interacting with your camcorder. Please make sure your camcorder is connected to your computer.

    Cannot add dummy renderer to graph, hr = -1072886843

    Thread info: Preview camcorder files : {5736faaa-1f53-4e8f-afea-384d660c158d}


    Next error:
    Error code: 17, 2

    An error occurred while interacting with your camcorder. Please make sure your camcorder is connected to your computer.

    Cannot generate preview for video. Error description: problem generating snapshot.

    Thread info: Preview camcorder files : {5736faaa-1f53-4e8f-afea-384d660c158d}


    Next error:
    Error code: 5, 15

    An error occurred while interacting with your camcorder. Please make sure your camcorder is connected to your computer.

    Cannot add dummy renderer to graph, hr = -1072886843

    Thread info: Preview camcorder files : {5736faaa-1f53-4e8f-afea-384d660c158d}


    Next error:
    Error code: 5, 15

    An error occurred while interacting with your camcorder. Please make sure your camcorder is connected to your computer.

    Cannot add dummy renderer to graph, hr = -1072886843

    Thread info: Preview camcorder files : {5736faaa-1f53-4e8f-afea-384d660c158d}

  • kronenb May 09, 2009

    I have the same problem on my Windows XP computer. The flip software used to recognize my flip video, and then it suddenly started generating that error and said it didn't recognize it. I contacted flip support, and they were stumped. The flip works fine on my husband's computer running vista.

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  • Posted on Aug 06, 2009
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Have the same problem with my Flip Ultra HD on my MacPro! Who can solve the problem??

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