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Brother mfc 3100 c

Fax machine wont print data on paper when receiving

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Eric Engel

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Are you sure it's not a problem from the sender?  Have you tried asking someone else to fax?

Posted on Oct 27, 2007

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Brother manual feed insert paper

I am a Brother employee working for the software technical support department.

We have a solution for your printing issue posted on our solution site.

http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000016347


Description of Problem 100000012720
When I try to print from Microsoft Word or another program, I receive a message stating: Manual Feed, No Paper, or Load Paper XX. What can I do?

Brother Software Technical Support
http://www.brother-usa.com
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How To Repair Error " Print Unable 4F" in Brother MFC-J415W

Sir/Madam

I suggest You Perform Below mention steps To Fix Your brother Printer Issue,

Step1: To clear the message follow the steps listed below:
  1. Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.
    Unplug the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.

2.If the error continues to appear, the machine may have a mechanical problem.

If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. Please make sure you have followed the instructions in the Step1.

3.If the error still continues to appear, move the print head and examine under the print head.

NOTE: The images shown below are from the representative product and may differ from your Brother machine,but their inner structures are same.

3-1.Disconnect the Brother machine from the poweroutlet.
3-2.Open the scanner cover.

dc1c50f4-f415-4da1-8627-79cd70c03e26.gif

3-3.Check the print head's position.
In the example photo the print head is positioned at the left hand side of the platen area.

4cddf4b6-b3a6-46c2-a838-a2179c0f1791.gif

If the print head is on the left side, go to step 3-4.
If the print head is on the right side, go to step 3-7.
If you can not find the print head, go to step 3-8.
3-4.Gently move the print head to the center.


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3-5.Examine under the print head. If anything is found, remove it. 1b555a0b-2eb3-488c-883c-4c7db77f04ff.gif

Use a flashlight if necessary to check thoroughly.
3-6.Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.
Please contact Brother Customer Service from "Contact Us".
3-7.If the print head is on the right side.
The print head is positioned at the far right hand side, you cannot move it. The machine has a mechanical malfunction and will require repair.
Please contact Brother Customer Service from "Contact Us".
3-8.If you can not find the print head.
The machine has a mechanical malfunction and will require repair.
Please contact Brother Customer Service from "Contact Us".
Step2: Check if the machine has faxes in its memory
Note
In order to transfer data from your fax machine to another, you must have the station ID programmed in your fax machine.
1.Transfer the Fax Journal Report
Press Menu/Set or Menu on the Control Panel of the machine.
Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set or Menu.
The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.
2.Verify and Transfer faxes in memory
Press Menu/Set or Menu on the Control Panel of the machine.
Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set or Menu.
If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3. If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Black(Mono) Start .
3.Reset the machine
After the Fax Journal Report and faxes in memory have been transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If your question was not answered, please check...


How do clear the message Unable to Unable to Chang Brother

Or

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Brother Printer Support
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Received fax's are not printing. Unit prints confermations and is working as a printer but recieved fax's just park in memory and will not print.

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