Hp color laserjet 2820 scanner error 3 - HP LaserJet 2820 Printer

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Flatbed scanner is bad replace whole top half p/n q6502-60116 approx. $150 - $200

Kevin_Trenow is correct with his solution to the HP colour Laserjet 2820 error code 5 problem - Thank you.

The symptoms are that the machine turns on but after initial movement of the lighted up scanner, there is a disturbing ratcheting noise as if the scanner is trying to move but can't. The machine comes up with error 5 and suggests turning off and on again - this is a waste of time.

1. The top document feeder is released by detaching the multiplug and simply (carefully) removing the whole section.

2. This allows the removal of 8(?) screws from the second layer which contains the glass platform. The screw heads were removed using a star drive, labelled CR-V T10. (Buy Draper 31 piece Precision Screwdriver and Bit set; part no. PSS31)

3. Carefully lever off the grey surround with button labels on it - probably between 6 and 8 clips attach it.

4. Now lift/gently lever off the glass containing layer.

5. Use a spectacle wipe or erquivalent to wipe the glass over the white strip (This is the problem - the scanner light needs feedback from the white strip to end up in the correct position - the 'ratcheting noise is caused as the stepper motor continually moves the head to find the feedback point)
NB. The glass above the white strip will look perfectly clean - looks can deceive!

6. Replace the glass containing layer, ensuring it is clipped in - don't screw up yet in case more cleaning is required

7. Turn on and the scanner light should end up in the required position.

8. Replace screws, replace lid, push on grey panel and you should have a fully working machine for the price of a spectacle wipe.

You can call HP Support to take advantage of your unit's warranty

or check

Guided Troubleshooting

http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=us&prodTypeId=18972&prodSeriesId=445194


HP Color LaserJet, LaserJet and LaserJet MFP Products - 49 Service Errors

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c01558499

Customer Self-Repair Steps (videos/animations)

http://h20464.www2.hp.com/csr.htm?prodSeriesId=445194

Hope I help you a bit.



Your's Truly,

Christian from HP

http://www.google.com.ph/search?q=how+to+use+scanner+in+HP+LaserJet+2820+Printer&ie=utf-8&oe=utf-8&aq=t&rls=com.yahoo:en-US:official&client=firefox

go to this link above, on the bottom you can see HP Color laserJet2820/2830/2840 userguide HP color Laser Jet, left click on this file and you can download the user manual of this printer.

Remove all toner carts
remove network card
remove memory
Turn off

Turn on...wait for error messages to stop.
Turn off

Reinstall items
Turn on

I Have A HP Laserjet 2820 on power up went through to scanner bulb warming up then made a clicking noise comming from scanner unit it was trying to escape the case. if this is the same as yours the problem is that the scanner unit can't find the home position strip mounted betweent the gray case wide piece right hand side as you look down on scanner unit with lid up & the top of the scanner glass inside the scanner unit to get to it you must remove top section of the scanner unit & cleean underside of scanner glass please E-mail me if you want full instruction.

Could be scanner assembly or formatter

Does it work with this error....if so you wanna
make sure that you have a HP cartridge, sometime the chipset is not recongnize....and you have some function that doesn't work. If you try all this, call HP.

The flat bed scanner assy is bad and needs to be replaced. The part number is Q3948-60191. Hp recomends taking it to a repair center for replacement