Question about RCA Lyra RD2765 MP3 Player

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Computer Corrputing MP3 Players

I have now gone through three mp3 players. Returned the first two thinking it was a manufacturer error. Changed brands on the third so it must be my computer. I am able to initally connect and download music onto the player. The problem is when I want to reconnect to change contents or just charge the player. I cannot turn the mp3 back on. I get a brief title screen but then it shuts off. Any idea what's going on here or how I can fix my current mp3? Thanks in advance.

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Maybe it is because when you plug your mp3 player into the computer you can't do anything with it because with all my mp3 players when they are plugged into the computer I can't do anything with them either(one at a time of course). Read your instruction manual about plugging your mp3 player into the computer.

Posted on Aug 07, 2009


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Hey LUPE12,

If you currently have a product that is defective, you should always have a number of options available.

In most cases, the manufacturer of the product is generally able to provide technical support and additional repair/replacement services by mail while the manufacturer's warranty is still in effect. After the warranty has expired these same services may still be available, but for a fee.

However, if you would prefer a more local option, you may always bring the MP3 player with you into your local Best Buy™ store for service and repairs. Geek Squad® agents are able to address repair issues for most products carried by Best Buy™ stores, and are even able to perform services under most manufacturer warranties. Please keep in mind that while many products will carry a one-year warranty, this cannot be guaranteed for every single item.

Additionally, if there is no Best Buy™ store in your area, you may always seek assistance through a manufacturer-authorized third-party repair facility. Most companies will provide listings in your local White or Yellow Pages, and may even have information available through the MP3 player manufacturer's website.

Hope this helps you out.

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