My 3100 cn just started covering the page in colored horizontal lines.
It prints the underlying text, and then covers it with these lines.....
If it's a black only document, it only prints 1/2" wide black stripes 7 0f them
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This has to do with the document printing properties. When you are ready to print a document, choose properties and make sure you go through the printer settings under that software. The test page only verifies the cartridges. The printer properties of the software control the printer during printing.
Refer to the following table Cause Solution How common* Contamination in the laser path 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly 8 Defective fuser. Replace the fuser assembly 3 Lack of toner or faulty toner cartridge. Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge. 7
This means that loose toner powder has gotten in the way of the lazer "eye". If you open up the front door, you will see a blue tab toward the right, pull that toward you, then look on the right side of the printer, you will see that a door has opened. Pull that blue stick out as far as you can and you will see some toner powder on that, clear it off, and make sure the little pad is clean. After you have cleared the powder off, slide it back in and out a few times, this will clean the eye. Run another document through, if the line is still there, just clean another time. Should go away. I have this problem alot.
As you have just replaced the drum you may have a faulty drum unit put old one back in a test if lines go way then return drum to store and get a replacement. If they do not go the check the toners and the fuser unit.