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if you are trying to format your phone, you should have ha data cable, and the software for that unit, so i sudgest that you take your phone in a celphone shop that offer reformat, etc.it wont cost you much for reformat.
U can go to nokia website and click Get Support and Software > Download Software , select ur phone model and it will download the required softwares on ur pc , once done follow instructions on screen and connect ur phone. U will be updated with the new software on ur phone.
If GPRS is not working there must be something wrong wid the settings, contact ur network operator they will tell send u the perfect settings, the settings u wud receive it as a sms once ur receive the sms press save. Ur new settings wud be updated and gprs wud start working.
Also you can download official Manual for ur cell phone