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check the driver, and the setings from the driver. Try ZDesign Driver or seggul driver from WWW.seaguscientific.com, and print the testpage, chech the connection (port) if is seria (com) check the setings speed etc...
Have you tried resetting the printserver? I am assuming this is a networked printer when you say the red light on the back. There is a little button on the printserver. Turn printer off, and while pressing that little button in with a paperclip, turn the printer on and continue holding in the button until the light is a solid green. Could take a minute or two depending on the network.
You have to calibrate the printer to solve this problem
Check following to solve this problem
1)Press the feed button and hold it for 1-2 seconds switching printer on.It will calibrate the labels.
2)Install Zebra Designer driver from CD.After installing Zebra designer Add printer Zebra Designer LP2824.After installing driver right Click the printer Zebra Designer LP2824 and go to printing preferences then select advanced option and calibrate printer.It will calibrate printer
3)Check the label size is properly set in printer or not.Label width and label height in printer settings should be same as label which you are using .
Recalibrate the printer and you should be good to go. Do this by turning the printer off, press and hold the button and turn on the power. When the light flases red let go and it will calibrate, at the end it will do a printout. Reboot the printer and your fixed.
possible is not the best printer to work on site-by site labels because the sensors that read the gab are on the midle of the label and possible can't check wen the label start and end. try the printer S4M (sensors on lenf side), or try normal labels and press the botton until flash 2 times and release the botton (calibrate).