Question about Canon PowerShot S400 / IXUS 400 Digital Camera
I have this camera Canon S400 for about 3 years, now is showing on screen flickering lines, and the picture is off color (purple), there is anything that can be done to solve the problem? It has been a beautiful camera, was never dropped.
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected]
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Posted on Nov 22, 2007
I found the same problem recently, but it is intemittent. It then changed from flickering lines to more of a blurred picture on the LED screen. I have tried all things to clear it, but the best seems to be to turn it off for a while and it often clears. Previously captured pictures review fine on the LED screen, but when the screen blurs (with a blurry motion too!) that is how the picture records and reviews. I bought my Ixus 400 in Sep 03 and this problem started in Jun 07.
Posted on Oct 08, 2007
Sent my a80 in for this same issue and Canon fixed it for free plus free shipping both ways.
Posted on Jun 02, 2008
All your problems sound like defective CCD imagers. If so, Canon should fix this for you for free, including free shipping both ways. I've already had two cameras fixed this way (I collect Canon's, what can I say :). This is regardless of your camera's warranty status! Please check the following two links for more info:
Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 200a/300a/400/450/500
Posted on Nov 22, 2007
Anybody get the camera to Canon for fixing about this issue yet?
Posted on Nov 20, 2007
Found the solution on the Canon website. This is a CCD manufacturing defect and Canon is repairing this free of charge. Pls visit the following linkhttp://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
Posted on Nov 15, 2007
I have the same problem, and canon is recalling the camera for this issue.
Posted on Oct 30, 2007
Tips for a great answer:
Usually answered in minutes!