Bad track and is frozen

Account Status
You need to connect to Rhapsody once every 30 days to continue playing your subscription tracks. When you reconnect, the 30 day license is renewed. The indicator will change from full circle to a quarter cycle as the days pass, and you will be warned when your tracks are about to expire.

Rate This Song
1. In playback mode, press the Submenu button.
2. Select Rate This Song.
3. Press |<< or >>| to change the rating (Negative to 5 Stars)
4. Select Negative to ban this track from playing again.

Purchase
1. In playback mode, press the Submenu button.
2. Select Purchase This Song.
3. When you connect the player to Rhapsody To Go, the track will be added to your Purchase Bin. You can decide if you would like to purchase it at your leisure.

Add To Library
1. In playback mode, press the Submenu button.
2. Select Add Track to Library
3. A confirmation message, "Song has been added to your Library". Your song will now be a part of your device Library.

Artist Info
To display the artist information, press the center button 2 times when the song is playing back.

Account Info
1. From the Main Menu, select Settings.
2. Select Account Info.

let it run out of battery!!!!

have you ever set the auto shut off timer in the settings menu?? if you have, it will shut off in the amount of time set in there. if not, maybe you should try pluggin it into your computer and taking all the music off. the bad track thing has happened to me b4, but it has never frozen....that's pretty much anyhting i kno of that you could try.....sorry if this doesn't help =]

That means that somewhere in your music collection is a song with bad formatted ID3 tags. You can download an ID3 tag tool like MusicBrainz Picard to go through your songs and determine which tracks might be bad.

To delete songs from your device follow the steps below
You have to make sure that the device is on MSC mode...then make sure your device is plug in to the computer..Then go to programs - accesories - windows explorer, find the SanDisk in my computer, go to media, music and delete them from there.
Either under sync panel in your windows media player it will show your music when it's connected. just click the plus signs for what song you need to get rid of, right click and click delete.
To format it..on your device..go under..menu, setting and there should be a format option option there..let me know if that doenst work for you...
Hope this helps

P.S.Please rate accordingly...
Thank You
Computerrep

Delete the track number from the ID3 tag to get around this problem. Make sure the GoGear is not set to shuffle - make sure the shuffle is OFF.

hold the power button for 20-30 seconds and that will reset the player

I think you need to format your player. Open up my computer, right click the player and click "format"

I encountered the same problem with my Sansa mp3 player. To fix it, you'll have to reset your mp3 player, meaning all songs and files will be deleted when you format the mp3 player. To do so: Connect the mp3 player to your computer Go to My Computer Double Click on your mp3 player HD You'll get a Warning box saying "Formatting Will Erase ALL data on the device. This may include any settings stored on the device. To Format device, click on OK. Click OK Wait until completed with Format and you are "Bad track" free! Reload your songs using whatever software you use. I use Windows Media Player and was happy to see the songs I had on my mp3 player. All I had to do was sync them again. Hope this helps! When asked I use Windows Media player to sync so I still have that on my playlist. To get rid of

Have you tried updating the firmware. Even if it is the lastest edition, download the firmware manually and run the software. Then format in Windows Media player. Best Regards Keith