Question about Garmin StreetPilot i5 GPS Receiver

3 Answers

My garmin i5 doesn't know where it is +

Hi, My garmin street pilot i5, which is still under warranty, has several problems. 1. last time I took it out, it didn't know its location; it was at least 3 miles off course 2. the audible instructions are erratic: sometimes there are on, sometimes there are off 3. several times garmin couldn't recalculate the route because its memory didn't allow it to do so. Should I return Garmin? Is it beyond repair? Please help. Thank you. Mazemule.

Posted by mazemule on

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  • gvy2000 Dec 27, 2007

    I'm having same problem with my i5. I've been using it fine for almost 2 years until almost a month ago, it started having a problem locating satellites. It seems to forget it's location once you turn it off.
    What I've observed is after some effort locating, it will ask you:
    1) Are you indoors? I will reply NO
    2) Did you move hundreds of miles since last used? I will reply NO
    3) Is today - I will say YES, because it's correct date.
    It will continue searching unsuccessfully. What I'll do is I will turn it off and go to recent searches and select the same location I was going to. After approximately 5 mins, it will find it's location and I can finally use it. But if I turn the unit off, I will have to go through the same thing all over again! Does anybody have a better solution?

  • R MOORE Jun 26, 2008

    My Street Pilot i5 can not locate satellites. Worked fine last week in Boston but not now in San Diego. New batteries. Fresh download of software. 2 hours under a clear shot to the sky where it has always worked before. Also will not reset when Left arrow, wheel and power button are pressed.

  • Anonymous Jul 13, 2008

    Exact same problem as described, also in Boston. The power reset didn't work. Garmin sent me a new, i.e., refurbished, unit, under my warranty, and the new unit (received this week) does the asme thing. It thinks it is in Iowa searching for the field of dreams, the time settings are not even close, and its asks me the same questions (where are you? etc.) that the other osters have reported. I think there is a defect in the i5 that for some reason Garmin won't acknowledge.



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"Best solution" dated 2/27/08 worked for me, so I have to amend my posting of earlier today. The master reset process didn't help by itself, but when I took the i5 out into an open area (after using master reset), it located where it was and set the time. Great solution. Thanks. Too bad I had to go through about 10 emails with Garmin first. Thanks. Ricarde.

Posted on Jul 13, 2008



Garmin tech support suggests a master reset as the solution to your problem. To do this (1) power off the unit; (2) hold down back arrow and scroll wheel and at the same time press the power button: (3) when asked if you want to erase all user data, select Yes; (4) when this is done turn the power off and take the unit outside where you can see the entire sky; turn on the unit on and with it horizontal to the horizon wait from 10 to 40 minutes for it to acquire satellites (closer to 10 than 40). Your unit when turned back on should acquire satellites faster and not lose them like you do now, but you will have to reinstall your Go Home location and probably any custom POI's. Hope this works; it did for me. The problem it corrects is possibly when you initially turned it on you didn't have a clear view of all the sky and you only downloaded some but not all the satellites overhead. When the unit is in use and tracking routes it needs to access more than one satellite to exercise all its functions.

Posted on Feb 27, 2008



I would suggest that you return it to Garmin since it's still under warranty. My Garmin i5 will NOT operate on just batteries. This unit is also under warranty. Also, the suction cup mount fails to hold onto the windshield. I've been concerned about how many people seem to have problems with these units.

Posted on Sep 06, 2007

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