Question about iRiver H10 MP3 Player

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Iriver H10 20GB - i can't access my music through Artists or Albums

Hi. Please help me!!! I have never had a problem with my iriver, up until now. I have just added 2 new albums to my iriver via Windows Media Player as normal, and then when I disconnected from the computer and tried to access my music on the iriver through 'Artists' I noticed that my library was scrambled and no longer in alphabetical order. Then I clicked on one of the artists and none of their albums were showing up. For some of the artists when i clicked on them it just took me straight back to the main menu. I then went into 'Albums'and tried to access the albums, but when i clicked on them it again just took me back to the main menu. The only way I found to access my music was to view the entire list of songs! Please help me get my iriver back to normal without losing all my music!

Posted by Brooket on

  • 2 more comments 
  • dhoward260 Nov 21, 2007

    I had the same problem - now I simply go in through the browser...

  • Brooket Nov 26, 2007

    Thanks John! The 'Database Refresh' did the trick!

  • Acacias Dec 05, 2007

    I have a similar problem, my player does not recognize the new albums I have put on to it... the window I use to "drag and drop" my files on to the device clearly shows the files as there, but they do not show up on the actual device.
    I have tried the "database refresh" option, and the device will recognize the files I have deleted but not the new ones I have added.. any idea?

  • Acacias Dec 05, 2007

    Sorry, through looking through the options on my device I have found the new files I have added under the "Browser" heading in the main menu.. but not in the "Music" section of the main menu.. any idea why they went to "Browser" instead of "Music" and how can I fix it?



1 Answer


Have you tired doing a "Database Refresh". It's located on the main screen under "Settings". Go to Database Refresh and check "Yes". How much music you have on your player will determine how long the refresh will take. If that doesn't work possibly run the Firmware Updater from iRivers' web site and only update the database, do not do a complete "Recovery" or all of your music will be erased as that choice reformats your hard drive. Only choose "Update Firmware"
John H.

Posted on Nov 23, 2007


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