Frame was working fine. I was connected to my computer and downloading pictures onto the memory card. When I disconnected the USB cable, the screen went blank and powered down. It will NOT turn back on. The AC power cord was tested and showed juice coming through.
Frame was bought Oct. '08 so outside 90 day warrenty period. I've tried the SmartParts service line and they don't ever seem to be available.
HELP!
Sounds like there was a power serge. One of the suggestions would be to make sure you use the "safely Remove Hardware" tab on the tool bar. The USB cable actually has power that goes through the line and can damage the flash memory in the picture frame.
your one hope would be to try another USB cable.
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