Question about Brother MFC 6800 All-In-One Laser Printer

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Problems with Brother MFC-6800 not picking up faxes

My Brother MFC-6800 does not recognize and pick up incoming faxes. I have added a voip line and hooked it up to my Brother but I can't get it to work.

Posted by hphp1 on

  • 4 more comments 
  • Anonymous Mar 10, 2008

    Picks up but all pages do not print.

  • pcastillo Mar 20, 2008

    My Brother MFC 6800 wil not receive faxes. You can reach me via email:

    [email protected]

  • Tejasvi Jun 13, 2008

    I have the same problem as the other posters - I tried disconnecting the phone line, rebooted the MFC - it will not pick up the incoming calls - neither does it send faxes - Is my modem burnt?

  • midwifeseatt Jun 24, 2008

    The fax line is ringing but the machine is not picking up to receive the fax.

  • gmink Jul 09, 2008

    My 6800 will not print out the inbound faxes. It will pickup the fax but will not transmit it internal to print. I use to be able to unplug the machine and plug back in and it would fax. Sometimes all day sometimes only once. What do I need to do to solve this problem. Could it be the fax board gone bad??

  • smacwhir Mar 17, 2009

    Our company faxe machine is having the exact same problem it will pick up the line and also say recieving but it will not print it just goes into sleep mode. I have no idea how to fix it. We have reset it tried different lines. Nothing seems to work. Cant figure out why maybe just need to buy other then brother.

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Anonymous

I want a cd to set up to my computer and he got problem to receive fax in i going to all store to get the catridge i cant get it

Posted on Feb 21, 2008

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From the Brother website:
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.

Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:



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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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The connecting depends on several issues. This cant be said within a few words.
You have to read the manual which explains the very diffrent setting (see chap. fax). You can download the manual here:
www.brother.com (choose your country from landscape, choose your country, choose download&support)
Have a look at the faq, too.

If that doesnt help, plz call brother hotline of your country!

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