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Posted on Aug 14, 2007

Problems with Brother MFC-6800 not picking up faxes

My Brother MFC-6800 does not recognize and pick up incoming faxes. I have added a voip line and hooked it up to my Brother but I can't get it to work.

  • 4 more comments 
  • Anonymous Mar 10, 2008

    Picks up but all pages do not print.

  • pcastillo Mar 20, 2008

    My Brother MFC 6800 wil not receive faxes. You can reach me via email:

    [email protected]

  • Tejasvi Jun 13, 2008

    I have the same problem as the other posters - I tried disconnecting the phone line, rebooted the MFC - it will not pick up the incoming calls - neither does it send faxes - Is my modem burnt?

  • midwifeseatt Jun 24, 2008

    The fax line is ringing but the machine is not picking up to receive the fax.

  • gmink Jul 09, 2008

    My 6800 will not print out the inbound faxes. It will pickup the fax but will not transmit it internal to print. I use to be able to unplug the machine and plug back in and it would fax. Sometimes all day sometimes only once. What do I need to do to solve this problem. Could it be the fax board gone bad??

  • smacwhir Mar 17, 2009

    Our company faxe machine is having the exact same problem it will pick up the line and also say recieving but it will not print it just goes into sleep mode. I have no idea how to fix it. We have reset it tried different lines. Nothing seems to work. Cant figure out why maybe just need to buy other then brother.


1 Answer



I want a cd to set up to my computer and he got problem to receive fax in i going to all store to get the catridge i cant get it

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Related Questions:


I have a brother mfc 6800 and do I need a telephone line on it?

You will need a phone line connected to the MFC 6800. If you have a separate line for your fax number, make sure you connect this line to your MFC 6800. If you have a different ring, but on the same line as your phone number, you'll need to set up your MFC to utilize the distinctive ring (see the manual for setting this up).

Fax problem

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Printer says DR mode in use what does this mean

DR Mode means distintive ring. This is if you are using two or more phone numbers on one line. For example, you could have your voice mail number and your fax number on the same line, but when a call comes in to your voice mail the fax will recognize the ring pattern and won't pick up the call. If it is truly a Fax, then your fax will pick up the call by recognizing the ring pattern.

Brother MFC-7420 doesn't receive faxes - send out is OK

If you have the book, go through the setup procedure as if you were installing it for the first time. If you don't have it, go to the Brother website and download it.

Fax doesn't recognize incoming phone call

Try this: using a cell phone, call your fax. Listen on the cell for a busy signal, fax tones, dial tone, etc. If the fax does not answer the cell, check the following: make sure the phone line is plugged into the LINE jack on the fax, NOT THE PHONE JACK. The phone jack is to connect a TELEPHONE to the fax. If problem still exists, press MENU on your MFC, and scroll to GENERAL SETUP, FAX. Scroll to SETUP RECEIVE, and, after writing down the settings, try changing the RING DELAY or RING TIME settings. If problem is still there, press CLEAR/BACK button until GENERAL SETUP appears on screen. Scroll down to INITIAL SETUP, and select RECEIVE MODE. Try changing RECEIVE MODE settings. Write them down before you change anything.

Unable to Receive Incomming Fax's

I need help with my MFC 240 c Brother printer. I cannot send faxes or receive faxes. I do not know how to set the setting. Plus I lost my book that went with it.

Brother Printer Fax Machine

The connecting depends on several issues. This cant be said within a few words.
You have to read the manual which explains the very diffrent setting (see chap. fax). You can download the manual here: (choose your country from landscape, choose your country, choose download&support)
Have a look at the faq, too.

If that doesnt help, plz call brother hotline of your country!

Incoming Fax Problem

Sounds like phone line issue to me like noise on it at times did your phone provider check it?
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