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Question about SanDisk Sansa e250 MP3 Player

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Sansa won't hold a charge

When I plug it into the computer it will say it is charging for a chort time (the indicator light moves back and forth on the battery icon) then it stops...when it stops the charging stops..

Posted by smileymay24 on

  • smileymay24 Aug 18, 2007

    It turns out that my sansa has a one year warrenty. I contacted sansa tech support and the friendly tech and I exchanged a series of emails trying to reslove the issue...Turns out my product was defevtive, so they sent me a printable prepaid postage label and the product is going to be replaced with no cost to me!!!

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  • 80 Answers

Change the battery you can buy it at sandisk.com.

Posted on Aug 16, 2007

  • Anonymous Nov 15, 2008

    wow nice for you ^^

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There could be three very good reasons I can think of immediately.

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Wait for the battery in the Sansa to die completely. Once the battery is dead, you can plug the Sansa into your computer and download a firmware update for your particular model (see Resources below). You can also remove the battery from the Sansa if you want to speed up the process.


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Charging

USB Cable Make sure that the USB cable is properly plugged in and use the original cable that came with your player. Try a USB plug o the back of the computer. These plugs have more power available.
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USB Port 2.0 Make sure the player is connected to a USB 2.0 port (1.1 occasionally causes charging problems).
Battery Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.
Latest firmware Depending on what Sansa player you have, make sure it's up to date with the latest firmware.
AC charger (optional) AC chargers (sold separately) have a 500-1000 milliamp max output, which provides much better charging ability than a USB port. These accessories are available on our online store.
Next try and reset the player. Resetting the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
Once it is back working, go to the SanDisk support site and get the updater program and update your firmware.
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Normal 0 Press and hold the Volume Up (+) and Select buttons at the same time for about 20 seconds
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http://www.sandisk.com/media/175960/clip_um_0608_eng.pdf

Windows XP SP2
• Windows Media Player v10
• Intel Pentium class PC or higher
• CD-ROM drive
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Make sure HOLD button is not on.

Battery
The Sansa
®
Clip player comes with an internal rechargeable battery. To use the player for
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®
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®
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NOTE: Some low-power USB ports may not be able to provide enough charge
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