Question about SanDisk Sansa e250 MP3 Player

Sansa won't hold a charge

When I plug it into the computer it will say it is charging for a chort time (the indicator light moves back and forth on the battery icon) then it stops...when it stops the charging stops..

smileymay24 Aug 18, 2007

It turns out that my sansa has a one year warrenty. I contacted sansa tech support and the friendly tech and I exchanged a series of emails trying to reslove the issue...Turns out my product was defevtive, so they sent me a printable prepaid postage label and the product is going to be replaced with no cost to me!!!

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80 Answers

Change the battery you can buy it at sandisk.com.

SanDisk Global Leader in Flash Memory Storage Solutions

sandisk.com

SanDisk delivers flash storage solutions used in data centers embedded in smartphones tablets and laptops and trusted by consumers worldwide

Posted on Aug 16, 2007

Anonymous Nov 15, 2008

wow nice for you ^^ wow nice for you ^^

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1 Answer

There could be three very good reasons I can think of immediately.

1) Check your power adapter to be sure it is working properly. You may want to find someone with a voltage meter to do this.

2) Check the power adapter plug on the laptop. These plugs are bad about becoming loose over time. When we use our laptops we tend to move them around especially if we are holding them in our laps. This causes the adapter plug to be pulled back and forth which can actually break it from the motherboard inside the laptop. No connection...no charge.

3) Be sure your battery is still good. Batteries can go bad like anything else and many times are the reason the PC won't charge.

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Hi,the Sansa is a portable media player made by SanDisk. As with all portable media players, there may come a time when your Sansa freezes up for one reason or another. This can be incredibly frustrating. Fortunately, there are a handful of different methods you can use to unfreeze the player.

Instructions

Wait for the battery in the Sansa to die completely. Once the battery is dead, you can plug the Sansa into your computer and download a firmware update for your particular model (see Resources below). You can also remove the battery from the Sansa if you want to speed up the process.

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Charging

USB Cable Make sure that the USB cable is properly plugged in and use the original cable that came with your player. Try a USB plug o the back of the computer. These plugs have more power available.
Computer in Hibernation mode Make sure the computer isn't entering hibernation or sleep mode while the device is connected. The computer must be ON in order to charge your player. Check you screensaver and power settings.
USB Port 2.0 Make sure the player is connected to a USB 2.0 port (1.1 occasionally causes charging problems).
Battery Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.
Latest firmware Depending on what Sansa player you have, make sure it's up to date with the latest firmware.
AC charger (optional) AC chargers (sold separately) have a 500-1000 milliamp max output, which provides much better charging ability than a USB port. These accessories are available on our online store.
Next try and reset the player. Resetting the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
Once it is back working, go to the SanDisk support site and get the updater program and update your firmware.

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Normal 0 Press and hold the Volume Up (+) and Select buttons at the same time for about 20 seconds
Make sure that the player is charged up.

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If power reset fails, charge the device for at least two and a half hours. The computer should not be in sleep or hibernation state while charging.

You may need to update firmware.

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This is direct from the sansa FAQs at http://www.sansa.com/support/sansa_clip/faqs 02. Why won’t my Sansa Clip charge when I connect it to my computer? USB Cable
Make sure that the USB cable is properly plugged in and use the original cable.

Computer in Hibernation mode
Make sure that the computer isn’t entering hibernate or sleep mode while the device is connected. The computer must be on in order to charge your player.

USB Port 2.0
Make sure your player is connected USB 2.0 port (1.1 occasionally causes charging problems).

USB Port location
Try plugging in different USB port (i.e. USB port in the back of the computer); sometimes the front USB ports have problem charging up the device.

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Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.

Latest firmware
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I hope this helps, and don't forget to rate the answer.

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http://www.sandisk.com/media/175960/clip_um_0608_eng.pdf

Windows XP SP2
• Windows Media Player v10
• Intel Pentium class PC or higher
• CD-ROM drive
• USB 2.0 port for hi-speed transfers and charging

Make sure HOLD button is not on.

Battery
The Sansa
®
Clip player comes with an internal rechargeable battery. To use the player for
the very first time, remember to fully charge the battery. You can charge your Sansa
®
player through the USB port of your computer, a car adapter (not included) USB port, or AC
adapter (not included) USB port.
Charging
To charge the battery, please follow these steps:
1. Connect the larger end of the USB cable into an available USB port on the
computer.
2. Connect the smaller end of the USB cable into the Sansa
®
Clip player.
3. The computer must be on for most USB ports to charge your battery. Your
Sansa
®
will show connected and the yellow charging indicator will appear.
The battery level indicator will blink while charging. You will not be able to
play while connected to the computer USB.
4. To stop recharging, simply disconnect the cable.
The battery can also be charged using an AC adapter (not included) or a car adapter
(not included) and you will be able to play your device while charging with one of the
adapters.
NOTE: Some low-power USB ports may not be able to provide enough charge
power. Also note that the rechargeable batteries are not replaceable.

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