I live in the UK. I am not very conversant with the technical details of e.mailing. My broadband provider is the Post Office. I use Microsoft Office Outlook 2003 ( 2 ) to manage my e.mail account.
I receive e.mails without problems from other addresses in the UK and my colleague in Australia seems to receive all those I send to him.
I can send e.mails to myself.
I do receive some of the e.mails my colleague sends to me.
We would both appreciate any advice you can offer to resolve this difficulty.
Hello,
Check to make sure that your spam filter or junk e-mail box is not intercepting your missing messages. There are times when certain keywords in subject lines are earmarked as junk mail or spam simply because spammers happen to be using these same words.
Also, be sure that you are not downloading mail from any other source other than your single computer. If so, be sure that the other machine or device is not downloading and then deleting your messages.
Another possibility to check is to make sure no one else is downloading your e-mail. To be sure of this, change your password.
And lastly, there is always the chance that the messages are not being sent correctly. Several cases come to mind...I had a client who mentioned a similar problem that seemed to have sprung up overnight. In the end, the culprit ended up being the sender's auto-fill function was auto-filling a similar name, but incorrect e-mail address. Hence, it appeared that the sender was sending to the correct person, but since he did not check the actual outgoing e-mail address, some of the messages did not go out. They got sent to a third party.
Anyway, hope this helps! If so, please take a moment to give this response a positive rating. Thanks!
Ok, hmmm. There is a chance that the messages you are missing are also being blocked at the ISP (Internet Service Provider) level. This happens to us on occasion when someone abuses the "neighborhood" network and gets our domains blocked. I'm not sure about what to do about this other than to contact your service provider and check if this is the case.
A workaround to this problem would be to use a web-based e-mail service like google mail or yahoo mail to send as these are typically not blocked.
Thanks for the rating and hope you find a solution!
You are very welcome!
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Thanks. My spam filters are not intercepting the messages. I only download from one source. The only emails I know that are missing are from Australia. It seems strange that some get through whilst others do not.
Thanks again for your help.
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