I have recently purchased this phone with two remote headsets. It's worked just fine until 2 days ago. I have an error on each headset that says "line in use" and I am not able to get a dialtone. When I plug in another phone into a jack, it does not receive a dial tone either. This almost acts like I have a call waiting that hasn't disconnected or I have someone on hold. However, I do not have call waiting or conference calling. I saw someone else has written in with this problem as well, so was hoping someone had an answer for us. Any help would be appreciated. Thank you
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Hi, Looks like either the wiring is slightly different or the jack plug not quite with in the tolerance limit. Can you swap the cables between the units (if they are removeable) to eliminate the cable as well. I would suspect the cable on the new phone! I would also make sure there is no dirt on the connectors on the plug...there are minute grooves where you can see the meatl...sometinmes these get blocked!
If you had a power failure the memory may have been affected.
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You may need to register the handset to the base by
following the instructions in the user's manual
press "mute" key to access menu, press the up or down arrow key labeled "caller ID- volume" until you get to "handset setup", press the "mute" key again, press the down or up arrow until you have "defaultsetting" selected, press "mute" key, press "1", then press "mute" once more. At this point your handset will reset clearing the indicator for all the handsets. I've had to do this twice on my phones and it worked every time.
How to get the caller ID to work on the additional GE DECT phone handsets. You must follow these steps in the exact order :
#1 - unplug the base phone
#2 - unplug the telephone line from the base phone
#3 - remove the battery packs from the phones
#4 - wait 10 minutes. reverse the order when assembling. Put battery packs in phones, put the telephone line back in the base phone and lastly plug all phones back in.
It takes about another 10 minutes after that before all phone handsets start recognizing caller ID.