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THERE IS A PROBLEM WITH THE DRAINAGE. iTS BLOCKED. YOU NEED TO DEFROST THE FRIDGE PROPERLY FOR A DAY TO REMOVE THE ICE THEN APPLY PRESSURE (BLOW) IN THE PIPE SITUATED ON TOP OF THE COMPRESSOR.THIS WILL CLEAR THE BLOCKAGE. RESTART YOUR FRIDGE.
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Contact shop, less than a year old they are responsible for repairs / replacement. Have you read instructions to make sure that you have done all that you should regarding any draining of system thet is required.
1. disconnect power from the wall.
2. open fridge and freezer doors and leave them open for at least 5-6 hours. salvage foods you can.
3. after a few hours you will see a puddle of water under the fridge.
4. clean the floor and the fridge and freezer of any collected water.
5. power up the fridge and set at recommended level say 4.
6. you will hear humming noise. Let the fridge and freezer cool.
7. dont overload food.
probably a blocked drain outlet or pipe. At the bottom rear of the unit, mine had a drain pipe blocked with a plug of mould (5/6 years old machine), apparently quite common. I detached the pipe and cleaned it out and replaced it.
From inside the freezer, I removed the lower back panel and thawed the ice build up on the drainage tray below the defrost heating element, leading to the pipe outside. The puddles of water that was appearing every defrost cycle have now stopped - permanently I hope. Hope this helps you
If it is not from a plugged or misaligned defrost drain tube, then it is always from air leaking into your refer section. Check you door gasket to see if it is sealing correctly all around your door. Make sure your door is shutting tightly every time. Good Luck, Appliance Specialists.
check to make sure the drain pan is in the right place. If it puddles up inside the bottom of the fridge first, your drain hole is plugged up. for this, you wil have to remove the access panel in the back of the freezer side to get to the drain hole. you may also have a crack in your drain pan.
We just got rid of our 26 year old Kenmore for this reason. In 26 years I used a hair dryer to thaw out a tube toward the back of the refrigerator. At least in ours when the tube gets frozen shut the water had nowhere to go but in our egg tray.