Hi my name is brandi and my fiance had boughten me an iLo mp3 player from walmart for christmas(this past christmas). About a month ago my power button broke and i cant get it to work. I need to know how to get a hold of the company ( i cant find them anywhere on the web. What can i do?
I tried to get a hold of them too. They apparently dont do warranties on stuff like this and from what they told me they don't fix them either. Mine does the same exact thing and I was surprised to find out this morning that I'm not the only one. In order to get it to work (and this is BS) you have to plug the USB connector into the computer and let it light up for a few seconds. Then unplug the cord and hold in the power button as hard as you can until it starts. You have to do this everytime but once you get it started it works just like before until it shuts off. Also, make sure that you set the power saver so that it doesn't stay on all day and drain the battery: you can't shut it off with the power button either.
Posted on Aug 21, 2007
Hi there,
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Good luck!
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