Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum
I have a Dyson DC14 Low Reach. I have repeated clutch failures (the machine makes a loud grinding noise). The machine is 18 months old. Dyson covered the first replacement under warranty, but now refuses to cover repairs. They say that the dealer who sold it to me (Amazon.com) is was not authorized, and may have sold me a used or defective machine. (Funny that this wasn't mentioned until the machine failed repeatedly.) Their "authorized repair center" owner told me that the clutch was a common source of problems, was poorly designed and made of plastic, and tha he fixed that problem is Dysons "every day". He said that the drive belt couldn't be replaced without a $150 clutch replacement. He then tried to sell me a competing brand - and he's an authorized dealer and repair center! Be careful about paying a premium for a Dyson, thiniking that you'll be covered under the widely advertized "5-year warranty". Also beware of clutch problems. a web search found many mentions of this. I'm happy with the performance of the machine - just disappointed in Dyson for not standing behind their warranty.
Hi. I have been repairing Dyson machines since they first came out. DO NOT PAY FOR A NEW CLUTCH. I can assure you that both clutch belts can be replaced. Its A tricky job & can take some time to do. Its more cost effective for a shop to fit a new clutch at your expense $150 Clutch Belts are readily available in the UK you can purchase belts from numerouse sites for approx $10 postage to states $3 to $5 saving you a small fortune. If you want to know how to fit the 2 belts I can sell you A manual for approx $11 Or contact me at [email protected] for more information.
Posted on Sep 04, 2007
For FREE online instructions to replace the Dyson DC14 belts or the clutch, with photos, please go to http://www.sparesaver.com/technical_advice/Hints_Tips/DC14_Hints_and_Tips/DC14_Hints_Tips_index.htm
Posted on Aug 15, 2007
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