I have a Dyson DC14 Low Reach.
I have repeated clutch failures (the machine makes a loud grinding noise).
The machine is 18 months old. Dyson covered the first replacement under warranty, but now refuses to cover repairs. They say that the dealer who sold it to me (Amazon.com) is was not authorized, and may have sold me a used or defective machine. (Funny that this wasn't mentioned until the machine failed repeatedly.)
Their "authorized repair center" owner told me that the clutch was a common source of problems, was poorly designed and made of plastic, and tha he fixed that problem is Dysons "every day". He said that the drive belt couldn't be replaced without a $150 clutch replacement. He then tried to sell me a competing brand - and he's an authorized dealer and repair center!
Be careful about paying a premium for a Dyson, thiniking that you'll be covered under the widely advertized "5-year warranty".
Also beware of clutch problems. a web search found many mentions of this.
I'm happy with the performance of the machine - just disappointed in Dyson for not standing behind their warranty.
Local repair center (nutley vacuum) charged me $70 for warrantied repair.
I got it from a place that I am working (sells hundreds of hoovers and electrolux's). Was determined to get a dyson so got the company authorized to sell in our store (store since closed).
Nutley vacuum double dipped. Charged me and dyson. Repair center claims that dysons need a $70 clean and service every year.
I complained to the manager of sales at Dyson. The sales rep called me and claimed that Nutley vacuum is a big client (we sell more than them, but not dyson and we dont do service) who also has stores under js vacuum and livingston vacuum. She assured me that she is confident that her large account is reputable and that i have no proof.
I filed a complaint with department of consumer affairs.
I am not paying the $70. He can keep the vacuum if dyson wont keep him from double dipping.
I am not going to pay $70 every time this machine needs to be fixed. I can get an electrolux which is better rated by consumer reports for much less.Local repair center (nutley vacuum) charged me $70 for warrantied repair.
I got it from a place that I am working (sells hundreds of hoovers and electrolux's). Was determined to get a dyson so got the company authorized to sell in our store (store since closed).
Nutley vacuum double dipped. Charged me and dyson. Repair center claims that dysons need a $70 clean and service every year.
I complained to the manager of sales at Dyson. The sales rep called me and claimed that Nutley vacuum is a big client (we sell more than them, but not dyson and we dont do service) who also has stores under js vacuum and livingston vacuum. She assured me that she is confident that her large account is reputable and that i have no proof.
I filed a complaint with department of consumer affairs.
I am not paying the $70. He can keep the vacuum if dyson wont keep him from double dipping.
I am not going to pay $70 every time this machine needs to be fixed. I can get an electrolux which is better rated by consumer reports for much less.
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372 Answers
Re:
Hi.
I have been repairing Dyson machines since they first came out.
DO NOT PAY FOR A NEW CLUTCH.
I can assure you that both clutch belts can be replaced.
Its A tricky job & can take some time to do.
Its more cost effective for a shop to fit a new clutch at your expense $150
Clutch Belts are readily available in the UK you can purchase belts from numerouse sites for approx $10 postage to states $3 to $5 saving you a small fortune.
If you want to know how to fit the 2 belts I can sell you A manual for approx $11
Or contact me at [email protected] for more information.
For FREE online instructions to replace the Dyson DC14 belts or the clutch, with photos, please go to
http://www.sparesaver.com/technical_advice/Hints_Tips/DC14_Hints_and_Tips/DC14_Hints_Tips_index.htm
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The sound is the clutch mechanism. That is a safety feature. It sounds like you have trapped the belt when you reinstalled it. If not, the brush roller bearings may be seized?
Take it apart again, spin the brush roller in your hand. Make sure it is free. When you reassemble it, before you refit the sole plate, turn the brush a few times with your fingers to make sure the belt finds its home on the roller. Only then refit the sole plate. Turn it again when fitted before you run it to make sure the brush is turning freely.
Then, make sure the clutch is engaged, see this article for more on clutches: DC14 clutch and brush roller
My Dyson started making a loud noise when in "carpet" mode. After reading a ton of forums I thought it was the clutch assembly. Got a new one on eBay for a great price. Somewhat hard to replace, but thanks to this YouTube video, I was able to get it in: http://www.ezvacuum.com/dyson-dc07dc14-clutch-assembly-90025204-genuine-p-1636.html
HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take the beater bar out and pop the end cap and clean out the INSIDE of the beater bar (tons of lint and cat hair). I additionally sprayed WD40 in there.
It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.
Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.
Local repair center (nutley vacuum) charged me $70 for warrantied repair.
I got it from a place that I am working (sells hundreds of hoovers and electrolux's). Was determined to get a dyson so got the company authorized to sell in our store (store since closed).
Nutley vacuum double dipped. Charged me and dyson. Repair center claims that dysons need a $70 clean and service every year.
I complained to the manager of sales at Dyson. The sales rep called me and claimed that Nutley vacuum is a big client (we sell more than them, but not dyson and we dont do service) who also has stores under js vacuum and livingston vacuum. She assured me that she is confident that her large account is reputable and that i have no proof.
I filed a complaint with department of consumer affairs.
I am not paying the $70. He can keep the vacuum if dyson wont keep him from double dipping.
I am not going to pay $70 every time this machine needs to be fixed. I can get an electrolux which is better rated by consumer reports for much less.
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