Dyson Refuses to Honor Warranty

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Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

Dyson Refuses to Honor Warranty

I have a Dyson DC14 Low Reach. I have repeated clutch failures (the machine makes a loud grinding noise). The machine is 18 months old. Dyson covered the first replacement under warranty, but now refuses to cover repairs. They say that the dealer who sold it to me (Amazon.com) is was not authorized, and may have sold me a used or defective machine. (Funny that this wasn't mentioned until the machine failed repeatedly.) Their "authorized repair center" owner told me that the clutch was a common source of problems, was poorly designed and made of plastic, and tha he fixed that problem is Dysons "every day". He said that the drive belt couldn't be replaced without a $150 clutch replacement. He then tried to sell me a competing brand - and he's an authorized dealer and repair center! Be careful about paying a premium for a Dyson, thiniking that you'll be covered under the widely advertized "5-year warranty". Also beware of clutch problems. a web search found many mentions of this. I'm happy with the performance of the machine - just disappointed in Dyson for not standing behind their warranty.

nutleysucks Mar 26, 2009

Local repair center (nutley vacuum) charged me $70 for warrantied repair.

I got it from a place that I am working (sells hundreds of hoovers and electrolux's). Was determined to get a dyson so got the company authorized to sell in our store (store since closed).

Nutley vacuum double dipped. Charged me and dyson. Repair center claims that dysons need a $70 clean and service every year.

I complained to the manager of sales at Dyson. The sales rep called me and claimed that Nutley vacuum is a big client (we sell more than them, but not dyson and we dont do service) who also has stores under js vacuum and livingston vacuum. She assured me that she is confident that her large account is reputable and that i have no proof.

I filed a complaint with department of consumer affairs.

I am not paying the $70. He can keep the vacuum if dyson wont keep him from double dipping.

I am not going to pay $70 every time this machine needs to be fixed. I can get an electrolux which is better rated by consumer reports for much less.

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geishaslave

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For FREE online instructions to replace the Dyson DC14 belts or the clutch, with photos, please go to http://www.sparesaver.com/technical_advice/Hints_Tips/DC14_Hints_and_Tips/DC14_Hints_Tips_index.htm

Posted on Aug 15, 2007

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chris pursloe · Accepted Answer · 2007-09-04T20:50:19.4200000Z

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Hi. I have been repairing Dyson machines since they first came out. DO NOT PAY FOR A NEW CLUTCH. I can assure you that both clutch belts can be replaced. Its A tricky job & can take some time to do. Its more cost effective for a shop to fit a new clutch at your expense $150 Clutch Belts are readily available in the UK you can purchase belts from numerouse sites for approx $10 postage to states $3 to $5 saving you a small fortune. If you want to know how to fit the 2 belts I can sell you A manual for approx $11 Or contact me at [email protected] for more information.

Posted on Sep 04, 2007

Dyson Refuses to Honor Warranty

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chris pursloe

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